Snow School Program Supervisor

Tenaquip NIS Limited.; Brocket; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Complimentary Castle Mountain Resort season pass

Discounted season pass for spouse/dependents

Helly Hansen uniform

Coaching and development opportunities

Job summary

Tenaquip NIS Limited. is seeking a Snow School Program Supervisor at Castle Mountain Resort in Alberta. This role involves overseeing the daily operations of the Snow School, including booking lessons and managing instructors. Ideal candidates should have a strong leadership background and a passion for skiing.

Responsibilities include working closely with guests of all ages, conducting lessons, and collaborating with team members to create memorable experiences. Flexible working hours are available, dependent on seasonal demand.

Qualifications

• Passion for the ski industry and culture.
• Experience in a leadership role is an asset.
• Ability to take initiative and streamline processes.

Responsibilities

• Assist with day-to-day operations of the Snow School.
• Organize and book lessons, scheduling and supervising instructors.
• Conduct lessons safely and effectively with all ages.

Skills

Leadership skills

Computer skills

Customer service

Teamwork

Education

PSIC/CSIA/CASI Level 2+ (Level 3 Preferred) or equivalent

Tools

MS Office

Point-of-sale systems

Job description

Who We Are: Nestled in the southwestern corner of Alberta, in the rugged and legendary Canadian Rockies, Castle is as authentic as it gets. Hard‑working, hospitable, and here for the powder is what we’re all about. With less than 200 employees we’re a small, passionate team of winter enthusiasts. Here, we’re all family and you will quickly find you are right at home. If this sounds like you, then we want you to join us. Our resort is not owned or operated by a large ski conglomerate; rather by a bunch of local skiers and riders who are passionate about steep terrain and great snow. Operational decisions are made here (head office = the basement of the day lodge) and our long‑term direction is plotted by a group of passionate, volunteer board of directors who represent more than 200, predominately local shareholders. More Info including staff perks can be found at: https://www.skicastle.ca/employment/

Snow School Program Supervisor

Pincher Creek

Overview

Castle Mountain Resort’s Snow School is currently seeking a self‑motivated individual who is able to take an organizational and customer service role within the snow school. Reporting to the Snow School Director, this position assists with day‑to‑day operations of the snow school. This position is responsible for booking lessons, school groups and assisting with the coordination of on‑snow instructors, and perform instructional duties as required. This is a supervisory position which requires strong leadership skills. This role prepares you for a potential future career in a snow school, offering consistent hours mixed with teaching and other on‑snow duties. This role is diverse and challenging.

What We Offer You

• Complimentary Castle Mountain Resort season pass
• Discounted or complimentary season pass for spouse/dependents
• Helly Hansen uniform (jacket and pants)
• Opportunity for coaching and development of your skills
• Rate is depending on certifications and experience
• Private request commission
• Work week varies depending on seasonal/weekly demand
• Reciprocals to experience other resorts

Responsibilities

• Assist with day‑to‑day operations of the Snow School
• Organization and booking/sales of lessons
• Scheduling and supervision of instructors and desk staff
• Close out cash and balance at end of shift
• Identify any potential problems and problem solve for the guest
• Work as a team leader/member in a closely formed team
• Opportunity to lead sessions and develop instructor training skills and technical
• Assisting in operational support of resort operations as required
• Continually Improving own technical skills to better serve guests
• Arriving in a timely manner for your shifts, ready to teach when required
• Conducting safe, fun and technical lessons to all ages and abilities
• Managing splits in ability levels and a variety of group dynamics
• Be polite, patient, understanding, and have a positive attitude
• Helping to create amazing guest experiences
• Professionalism when answering and making phone calls
• Other duties as assigned

Qualifications

• Passion for the ski industry and culture
• A sense of teamwork and community
• PSIC/CSIA/CASI Level 2+ (Level 3 Preferred) or equivalent
• Above average computer skills including a good working knowledge of MS Office
• Good understanding of point‑of‑sale systems
• Be decisive and confident in decision making
• Ability to work independently
• Ability to take initiative to improve role and streamline processes during slow periods
• Additional certifications are considered an asset

Work Experience

• Experience in a leadership role (snow school experience an asset)
• Experience teaching in an alpine environment similar to Castle Mountain

Where We Are

Castle Mountain Resort is located at the end of Highway 774, near Pincher Creek, AB. This is a remote work location. There is a communal living Staff Accommodation building on‑site for new and returning non‑supervisory, seasonal employees. More information on our location and our resort can be found at skicastle.ca

Full‑time

Work Conditions

• Physically fit and able to instruct in a variety of weather conditions
• Comfortable interacting with guests of different ages in a variety of instructing situations
• Minimal Staff Accommodations available – Options to be discussed

Eligibility Statement

• Must be legally entitled to work in Canada (December Through April)
• Ability to obtain a clear Vulnerable Sector Criminal Reference Check

Equity Statement

Castle Mountain Resort is committed to fair and inclusive hiring practices. We believe in providing equal employment opportunities to all qualified applicants.