SMART Products - Field Service Specialist

Andritz; Nanaimo; On-site; CAD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a dedicated Field Service Engineer to join their dynamic team in the Pulp and Paper Automation sector. This role offers a unique opportunity to work with cutting-edge SMART products, ensuring high customer satisfaction while solving complex technical challenges. You will be responsible for installing and commissioning systems, providing exceptional support, and collaborating with a talented team. If you're passionate about technology and eager to make a significant impact, this position is perfect for you. Join a forward-thinking organization that values growth and development in a rewarding environment.

Qualifications

• 5+ years of experience in customer service or technical support roles.
• Strong problem-solving and troubleshooting skills required.

Responsibilities

• Install, commission, and start up new systems for customers.
• Provide Lifecycle Support services and resolve technical issues.

Skills

Customer Service

Technical Support

Problem-Solving

Communication Skills

Troubleshooting

Electrification

Education

Associate's Degree in Electronics

Engineering Degree

Mechatronics Degree

Tools

Instrumentation

Job description

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Are you excited about being at the forefront of technology? Do you get your energy by helping customers solve complex issues and improve their operations? Would you like a role that is challenging and at the same time highly rewarding? And do you expect your employer to provide you with the opportunity to learn and grow?

This is your chance to join our growing team. We are currently seeking a Field Service Engineer in the Pulp and Paper Automation business to join our SMART Products team. SMART products are a line of specialty analyzers and control devices for the manufacturing of wood pulp and paper. While the location is flexible, the preferred location would be in the Southeast or Northwest of the US.

On a daily basis, you will be responsible for performing a variety of project and service-related work for our customers. This includes installing, commissioning, and starting up new systems, providing Lifecycle Support services, responding to customer service inquiries, resolving technical issues, and being a subject matter expert for our line of SMART Products.

Responsibilities of this role include:

• Ensuring high customer satisfaction for those customers with SMART products in North America.
• Collaborating with other team members to ensure that technical matters are being satisfactorily addressed and any issues are being promptly resolved.
• Providing regular updates to customers regarding the status of their projects and service inquiries.
• Preparing technical reports as per project scope of supply or status of service inquiries.
• Ensuring that all service work is completed in compliance with company policies and procedures.
• Participating in training and professional development programs to stay up-to-date with new products and technologies.

When selecting the ideal candidate we will be looking for the following qualifications:

• Associate's degree in electronics, engineering, mechatronics or related field preferred.
• Minimum of 5 years of experience in customer service or technical support roles.
• Understanding of the pulp and paper manufacturing process is preferred.
• Excellent customer service and communication skills, with the ability to effectively communicate technical information to non-technical audiences.
• Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and efficiently.
• Experience with instrumentation and electrification, including installation, troubleshooting and repair.
• Ability to work independently as well as in a team environment.
• Must have a valid driver's license and be able to travel to customer sites as needed.
• This position requires regular travel across North America.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.