Small Business (SMB) Sales Executive Director - Payments

J.P. Morgan; Toronto; On-site; CAD 100,000 - 150,000; Full time

Job summary

A leading global financial services firm in Toronto is seeking a Sales Manager to lead the Small Business Sales Team. This role involves defining sales strategy, achieving revenue goals, and managing a diverse team of over 50 professionals. The ideal candidate has over 10 years in sales management, particularly in the payments industry, and a strong ability to build high-performance sales teams while collaborating with various business functions.

Qualifications

• 10+ years in sales management and leadership.
• Proven experience in the payments industry.
• Experience managing large teams and negotiating agreements.

Responsibilities

• Define and implement the Small Business Sales strategy.
• Lead a team of over 50 people.
• Collaborate with the Canadian leadership team.

Skills

Strong business development skills

Expertise in optimizing distribution channels

Strong interpersonal skills

Strong communication skills

Ability to lead diverse teams

Education

Undergraduate degree

Advanced degree preferred

Job description

You will have overall responsibility for leading the Small Business Sales Team in Canada, being responsible for executing on all merchant acquisition activity across the assigned segment. You will build a strong business culture and collaborate with key stakeholders across the Merchant Services business and across the firm with a focus on maximizing relationships with key strategic customers and partners, developing a strong pipeline of new business and delivering the firm to our customers.

You will be responsible for achieving specific revenue, volume, and client acquisition goals and will lead a diverse and geographically dispersed team to deliver against these goals. The successful candidate will define and drive the overall Small Business Sales strategy for the region, and will also collaborate with cross-functional partners to ensure strong alignment. This position also works closely and collaboratively with the broader leadership team, including those leading Product , Operations, Technology and all other enablement functions including Chase’s shared services such as HR, Controls, Compliance, Risk and Legal.

Job Responsibilities:

• Define and implement the Small Business Sales strategy to achieve revenue and market share growth across all channels.
• Lead a team of over 50 people, setting vision and structure for client delivery aligned with firm goals.
• Ensure engagement and alignment with referral partners and deliver growth through direct sales, digital acquisition, and distribution partnerships.
• Actively participate in the Canadian leadership team, collaborating across multiple business functions.
• Represent Chase Payment Solutions in Canada, engaging with customers and trade organizations.
• Establish effective internal controls and risk management in collaboration with control partners.
• Develop a high-performing team through performance management and coaching.

Experience Requirements:

• 10+ years in sales management and leadership, with expertise in sales strategy and operational execution.
• Proven experience in the payments industry or technology-enabled sectors, with a strong track record of results.
• Experience managing large, dispersed teams and negotiating complex agreements.
• Ability to attract, retain, and develop employees.

Skill Requirements:

• Strong business development skills and experience building high-performance sales teams.
• Expertise in optimizing distribution channels and migrating businesses to digital models.
• Ability to lead diverse teams across regions and manage change effectively.
• Strong interpersonal skills and ability to work across functions.
• Experienced P&L leader with strategic skills to translate strategy into action.
• Strong communication skills, including public speaking.
• Undergraduate degree required; advanced degree preferred.
• Ability to travel up to 30% of the time.