Slot Supervisor

Gateway Casinos and Entertainment Limited; Burnaby; On-site; Full time

Job summary

An exciting opportunity awaits at a leading gaming and entertainment company, seeking a dynamic Slot Supervisor to enhance guest experiences. In this pivotal role, you will supervise a dedicated team, ensuring a safe and welcoming environment while managing slot operations. With flexible hours and a comprehensive benefits package, this position offers a chance to grow within a vibrant and supportive workplace. If you thrive in fast-paced settings and possess strong leadership skills, this could be your next career move. Join a company that values its employees and fosters professional development in the heart of the casino industry.

Benefits

Medical and Dental Benefits

Retirement Savings Plan

Family and Friends Discounts

Development and Training Opportunities

Supportive Work Environment

Qualifications

• 2+ years of supervisory experience in casino/hospitality industry preferred.
• Experience handling cash and superior customer service skills.

Responsibilities

• Supervise frontline team members and assign work duties.
• Manage slot machine reservations and promote casino initiatives.
• Coach and mentor employees to create an engaging work environment.

Skills

Customer Service

Supervisory Skills

Cash Handling

Slot Machine Knowledge

Team Management

Education

Post-secondary education

Job description

Job Type: Casual

Probationary Hourly Wage =$19.85Incoming professionals with relevant casino work experience may be subject to higher wages.Premium for Night Shift (22:00-06:00) = $1.00/hour

The Gateway to Your Future
This is an exciting opportunity for a dynamic individual who thrives in the heart of the casino. Gateway is seeking a hard-working Slot Supervisor with the drive to succeed. In this key role, you are integral to ensuring a safe and welcoming environment for all staff and guests.
If you have a calm, even-handed demeanour and are able to provide direction and guidance to a team of staff, we would like to hear from you. This is your chance to be part of a thriving company that offers flexible hours and an impressive benefits package. The Slot Supervisor responds to concerns, delivers on large jackpot payouts, and helps on our company mission to create memorable and exciting experiences for our guests at Gateway.

We Provide

• Employee benefits such as medical and dental
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Supervise frontline team members and assign work duties.
• Manage slot machine reservations and promote casino initiatives.
• Coach and mentor employees and create an engaging work environment.
• Manage schedules as required.
• Work in compliance with internal controls, company policies and procedures and/or provincial lottery/ gaming policies and procedures.
• Manage or report any violations and escalate to the appropriate level as necessary.
• Acquire and maintain a knowledge of all slot operations policies and procedures.
• Perform other duties as assigned based on operational needs.

What You Bring

• Minimum two years of supervisory experience in casino/ hospitality industry preferred.
• Post-secondary education or a combination of education and experience an asset.
• Experience handling cash and working with the public.
• Superior customer service and people management skills.
• Extensive knowledge of slot machine functions is an asset.
• Able to work in a fast-paced environment.
• DealUs In (Phase 1) and Reel Facts VLT training within 30 days of start (Alberta).
• A willingness to develop new skills and stay on top of the latest industry news and insights.

Why Work for Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment.

Get to Know Gateway
Gateway Casinos & Entertainment Limited (?Gateway?) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.