SLOT SHIFT MANAGER - SLOTS

Hard Rock Hotel and Casino; Ottawa; On-site; CAD 40,000 - 80,000; Full time

Job summary

An exceptional venue in Canada's capital is seeking a dedicated individual to redefine entertainment and hospitality. This role involves managing staff, ensuring compliance with regulations, and maximizing guest enjoyment on the gaming floor. You will be at the forefront of creating memorable experiences, providing top-notch service, and optimizing revenue through effective management of slot projects. If you thrive in a dynamic environment and possess strong analytical and interpersonal skills, this is your chance to shine in a vibrant setting that celebrates rock 'n' roll flair.

Qualifications

• 3+ years of managerial experience in a related field.
• Proficiency in computer software and multitasking under pressure.

Responsibilities

• Enforce departmental rules and manage daily staffing levels.
• Train and evaluate employee performance for promotions.
• Maximize gaming product revenue and ensure guest satisfaction.

Skills

Analytical Skills

Observational Skills

Organizational Skills

Interpersonal Skills

Communication Skills

Education

University Degree in Electronics, Accounting, or Economics

Management Training Program

Job description

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

1. Enforce all departmental rules, policies, and regulations.
2. Accountability for all issued and non-issued Slot keys and equipment.
3. Manage daily staffing levels, personnel scheduling, and shift coordination.
4. Train, evaluate, monitor employee performance, and recommend promotions.
5. Ensure all Slot machines are clean and operational, including bill acceptors, ticket printers, and progressive meters.
6. Maintain direct communication with Slot Department staff.
7. Handle customer service issues effectively.
8. Maintain a strong presence on the gaming floor to manage staff and interact with customers, ensuring compliance with AGCO regulations and other applicable laws.
9. Provide the highest level of guest service to maximize guest enjoyment and repeat play.
10. Maximize gaming product revenue by optimizing product mix, positioning, and pricing, and evaluating new gaming products.
11. Plan and manage slot projects to optimize revenue and assist with departmental budget administration.
12. Notify management promptly of illegal acts or ethics violations.
13. Perform other duties as assigned.
14. Live the Brand.

This job description reflects the essential functions of the position but does not encompass all tasks that may be assigned.

Qualifications

Experience, Education, and Certifications

• University Degree or three (3) years post-secondary diploma in Electronics, Accounting, or Economics with related experience.
• Completion of a management training program is required.
• Managerial experience in a related field of three (3) or more years.
• Strong organizational, interpersonal, analytical, communication, and managerial skills.
• Proficiency in computer software and ability to handle multiple tasks under time constraints.
• Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Skills

• Analytical, observational, organizational, interpersonal, and communication skills.

Physical Demands

• Work in an indoor, climate-controlled environment with exposure to casino factors like noise, crowds, and stress.
• Stand for entire shifts and move throughout the casino and hotel areas.

• Frequent standing, walking, handling, reaching, talking, hearing, and sensory perception abilities required.

Physical Demands

• Ability to stand and sit for extended periods.
• Ability to walk distances.
• Frequently lift/push/pull/move up to 50 pounds.

Working Conditions

• Performed in a regulated environment, with occasional presence on the Casino Floor, exposed to noise and environmental factors.