Slot Attendant / Cashier

Chances Casino in Prince Rupert; Prince Rupert; On-site; CAD 30,000 - 40,000; Full time

Job summary

Chances Casino in Prince Rupert is seeking a Slot Attendant/Cashier to provide exceptional customer service and manage gaming operations. This entry-level position offers opportunities for growth within the casino, requiring strong communication skills and the ability to thrive in a fast-paced environment. Applicants must be 19 years or older and able to handle confidential information with care.

Qualifications

• Must be 19+ and able to complete a criminal record check.
• Experience managing confidential information with discretion.
• Ability to work in a fast-paced environment and under pressure.

Responsibilities

• Provide attentive and courteous responses to customer inquiries.
• Handle problems and complaints efficiently.
• Manage machine operations and money handling.

Skills

Communication

Customer Service

Judgment

Discretion

Education

Appropriate Response Training Level 1

Anti-Money Laundering

Job description

Description

We’re hiring a Slot Attendant/Cashier to work with us at the Chances Prince Rupert casino. Reporting to the Gaming Manager, the Slot Attendant/Cashier is the first point of contact position in providing attentive, prompt, and courteous responses to customer inquiries and requests for assistance or information, handling problems and complaints efficiently, and making referrals to supervisory staff for resolution as required. You will create memorable experiences for our guests through a friendly and exciting environment. Master your customer service skills and have fun on the job by explaining games, celebrating winnings, and paying out jackpots. This role is an entry level position with opportunity to grow within our organization. This position is primarily responsible for the overall level of service in an assigned area and on the gaming floor in general, but you will also be responsible for some machine management and money handling as well as some minimal cleaning. Because Chances Prince Rupert is a casino, all employees must be 19 years of age or older and able to complete a criminal record check through the Gaming Policy and Enforcement Branch (GPEB) as well as available to work 40 hours a week, including weekends, evenings, and holidays. There are some physical aspects to the job, including lifting boxes and pushing and pulling carts as well as long periods of standing and walking. The casino environment is also loud with dim lighting as well as bright, flashing lights. We would love to see applicants with Appropriate Response Training Level 1 and Anti-Money Laundering, and we need people with strong communication skills, who work well in fast-paced environments, under pressure, and independently with good judgement. This position may require you to handle confidential information, so we’re looking for applicants who can do so with discretion and care.

Qualifications

General Requirements

• Must be 19+
• Appropriate Response Training Level 1
• Anti-Money Laundering
• The ability to successfully complete a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)
• Ability to workdays, evenings, weekend, and holidays
• Ability to work in a fast-paced environment
• Ability to perform well under pressure
• Experience managing highly confidential information with discretion and care
• Excellent writing and verbal communication skills
• Ability to work independently, uses good judgment, and prioritizes with little direction

Physical Requirements

• Ability to use physical exertion to push, pull, and lift boxes filled with currency on a consistent basis
• Ability to use physical exertion to push and pull carts on a consistent basis
• Ability to stand and walk for all periods of time on a consistent basis
• Ability to bend, stoop, reach, kneel, twist and grip items on a consistent basis

Working Conditions

• Loud noise, including but not limited to music, announcements, and slot game play
• Dim lighting with bright flashing lights