Slot Attendant

Gateway Casinos and Entertainment Limited; Burnaby; On-site; CAD 25,000 - 32,000; Part time

Benefits offered by this job

Medical and dental

Retirement savings plan

Employee discounts

Development and training opportunities

Fun work environment

Job summary

Gateway Casinos & Entertainment Limited is seeking a customer-service pro for the Slot Attendant role in a fast-paced casino environment. You will interact with guests, provide front-line support, observe slot players, and explain game rules to ensure a memorable guest experience at Gateway’s Grand Villa Casino and other properties.

The position offers an hourly wage of $18.60 with a $1.00 premium for night shifts (22:00–06:00), plus benefits and opportunities for career development across

Job description

Hourly Wage = $18.60

Incoming professionals with relevant casino work experience may be subject to higher wages. Premium for Night Shift (22:00-06:00) = $1.00/hour

The Gateway to Your Future

Gateway Casino is seeking a customer-service pro who loves working in the fast-paced and exciting world of the casino. The Slot Attendant role puts you in the heart of the action. This role is ideal for those who love interacting with the public and providing next-level support to our many guests who enjoy playing the slot machines.

Description

Position at Grand Villa Casino

Job Type: Casual

Hourly Wage = $18.60

Incoming professionals with relevant casino work experience may be subject to higher wages. Premium for Night Shift (22:00-06:00) = $1.00/hour

The Gateway to Your Future

Gateway Casino is seeking a customer-service pro who loves working in the fast-paced and exciting world of the casino. The Slot Attendant role puts you in the heart of the action. This role is ideal for those who love interacting with the public and providing next-level support to our many guests who enjoy playing the slot machines.

In this role, you provide vital front-line customer support that includes observing slot players and machines in specific areas. You will also offer instruction and answer questions on various games and machines to ensure our guests have a memorable experience at Gateway.

We Provide

• Employee benefits such as medical and dental


• Retirement savings plan


• Exciting, supportive and fun work environment


• Family and friends discounts on travel, tech, food, beverage, and fitness


• Development and training opportunities

Key Responsibilities

• Assist with awareness of and excitement for on-going and up-coming Casino promotions.


• Manage slot machine reservations and promote casino initiatives.


• Work in compliance with internal controls, company policies and procedures and/or provincial lottery/ gaming policies and procedures.


• Manage a cash float, verifies and provides jackpot payouts and monetary change to guests.


• Report any violations and escalates to the appropriate level as necessary.


• Replenishes and maintains slot machines, monitors machine stack lights to ensure prompt service.


• Acquire and maintain a knowledge of all slot operation policies and procedures.


• Perform other duties as assigned based on operational needs.

What You Bring

• Experience handling cash and working with the public.


• Superior customer service skills and ability to work in a fast-paced environment.


• Basic knowledge of slot machine functions is an asset.


• Able to stand for long periods of time and pull, lift, and carry objects weighted similar to a full box of paper.


• Serving It Right (BC)/ Proserve (Alberta) certificate/ Smart Serve (Ontario)


• The ability to obtain registration with either the BCLC, AGLC or AGCO (based on province).


• DealUs In (Phase 1) and Reel Facts VLT training within 30 days of start (Alberta).


• Ability to multi-task and thrive in a team environment.


• A willingness to develop new skills and stay on top of the latest industry news and insights.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is th...