Slot Attendant

Rivercreeresort; Alberta; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join a leading casino as a Slot Attendant, where you'll offer exceptional customer service and maintain the gaming areas. This role demands strong customer interaction skills and a commitment to upholding casino policies while ensuring a safe environment for guests.

Benefits

Competitive wage and excellent benefits

Shuttle service from West Edmonton location

Participation in 'Circle of Service' program

Exciting team environment

Opportunity to work with skilled Management team

Qualifications

• Slot experience is an asset.
• Must be able to register with AGLC.
• Ability to work shift work, late nights, weekends, and holidays.

Responsibilities

• Ensure superior customer service and uphold the casino's standards.
• Administer hand pays and jackpots, and perform machine maintenance.
• Responsible for balancing assigned daily cash float and reporting counterfeit bills.

Skills

Customer service skills

Basic math

Cash handling

Education

High School Diploma

Job description

Join to apply for the Slot Attendant role at River Cree Resort & Casino

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Join to apply for the Slot Attendant role at River Cree Resort & Casino

Overview

Reporting to the Slot Supervisor/Slot Duty Manager a Slot Attendant will ensure they promote and maintain the utmost integrity and the highest caliber of customer service and respect to all the guests, associates, and AGLC personnel .

Overview

Reporting to the Slot Supervisor/Slot Duty Manager a Slot Attendant will ensure they promote and maintain the utmost integrity and the highest caliber of customer service and respect to all the guests, associates, and AGLC personnel .

Responsibilities

• Ensure the guest is being provided with superior customer service
• A passion for excellent service and the organization’s vision
• Commitment to learning what our customers' needs and wants are.
• Encourage mutual accountability in service and inspiring others
• Ensure the slot floor meets desired presentation for our guests throughout hours of operation.
• Willingness to discover opportunities to exceed the customer's expectations
• Ability to grasp instructions
• Uphold a teamwork experience offering assistance where available or when requested.
• Ability to accept responsibility readily and grasp instructions
• Adhering to policies and procedures outlined on the slot floor
• Administering hand pays and jackpots, bill exchanges with guests, machine maintenance; will include diagnosis of machine malfunctions, ticket game, and game diagnostics
• Responsible for balancing assigned daily cash float
• Identifying and report counterfeit bills
• Responsible for the initial response to customer complaints, claims, and inquiries
• Ensuring all slot operations are in compliance with AGLC terms and conditions
• Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests.
• Support and communicate with all associates on the casino gaming floor
• Daily execution of assigned operational goals and objectives
• Ensure the slot floor meets desired presentation for our guests, sections are clean and tidy throughout hours of operation
• Actively promote the Casino’s Resort Club
• Responsible for slot machine box pulls
• Ability to grasp instructions and adjust to changing conditions
• Uphold a teamwork appearance offering assistance where available or when requested
• Maintain an updated AGLC gaming workers license
• Ability to walk for long periods at a time
• Practices operational efficiencies
• Ability to accept responsibility readily
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigned
  
  

Qualifications

• Slot experience is an asset
• Cash handling is a definite asset
• High School Diploma an asset
• Must be able to register with AGLC
• Excellent customer service skills
• Basic math (counting currency)
  
  

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Gambling Facilities and Casinos

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