Slot Assistant Shift Manager

PENN Entertainment; Peters Road; On-site; CAD 40,000 - 50,000; Full time

Job summary

An exciting opportunity awaits you in the entertainment industry! Join a dynamic team where you will supervise operations in the Slots department, ensuring exceptional customer service and operational efficiency. This role offers the chance to grow your career while working in a fast-paced environment that values diversity and sustainability. With a commitment to your professional development, you will be part of a company that empowers its employees to thrive and advance. If you're ready to make a difference and enjoy a rewarding career, this is the place for you!

Benefits

Medical Coverage

401(k) Matching

Paid Time Off

Wellness Programs

Qualifications

• High School diploma or GED required.
• Minimum of one year experience in Slot Operations or customer service management.

Responsibilities

• Supervise staff and manage daily operations in the Slots department.
• Promote superior customer service and ensure compliance with standards.
• Assist in budget processes and monitor performance objectives.

Skills

Customer Service Management

Slot Operations

Microsoft Excel

Microsoft Word

Communication Skills

Mathematical Skills

Education

High School Diploma or GED

Tools

Slot Operating Systems

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Responsibilities:

  • Supervise staff and manage daily operations during assigned shifts in the Slots department.
  • Support, administer, and manage operational goals, monitoring performance and profit objectives.
  • Coordinate scheduling with the manager, addressing any concerns to ensure guest satisfaction.
  • Assist in the budget process by providing recommendations and supporting compliance with departmental budget initiatives; report budget concerns to the manager.
  • Promote and demonstrate superior customer service in line with department and company standards and programs; ensure team members adhere to customer service standards and address issues as they arise.
  • Authorize and verify jackpot payments, when applicable, following established procedures.
  • Collaborate with the Shift Manager to implement and oversee strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management to maximize profitability.
  • Share responsibility for team member engagement with the Shift Manager by addressing feedback, suggestions, complaints, and grievances.
  • Assist in maintaining and processing paperwork, logs, schedules, and communication related to the Slots department.
  • Ensure the integrity of daily operations during assigned shifts.
  • Ensure compliance with all regulatory requirements within the area of responsibility and report potential issues to management.
  • Maintain strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• Qualifications:

  • High School diploma or GED required.
  • Minimum of one year experience in Slot Operations, or two years of customer service management experience, or an equivalent combination of education and experience.
  • Excellent written and oral communication skills.
  • Proficiency in Microsoft applications (Excel, Word) and knowledge of Slot operating systems.
  • Ability to interact diplomatically and tactfully with guests, staff, and colleagues to resolve problems and conflicts.
  • Capability to write reports, business correspondence, and procedure manuals.
  • Effective presentation skills and ability to respond to questions from managers, clients, customers, and the general public.
  • Knowledge of Slot Operations.
  • Flexibility to work all shifts, including holidays, nights, and weekends, as business needs dictate.
  • Strong mathematical skills, including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages, and to draw and interpret bar graphs.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer

STARTING SALARY

40,000