Skin Clinic Administrative Lead

HealthOne Medical & Wellness; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in the health and wellness sector is seeking a dedicated Skin Clinic Administrator Lead to enhance patient experiences in a modern, supportive environment. This role involves managing front desk operations, promoting MediSpa services, and ensuring a seamless patient journey. With a focus on compassion and quality care, the ideal candidate will thrive in a dynamic atmosphere that values teamwork and continuous development. Join a passionate team committed to providing exceptional service and making a positive impact on clients' lives.

Benefits

Team Member Discounts on Services & Products

Opportunities for Continuous Development

Regular Staff Engagement Events

Qualifications

• Minimum 1 year of experience in a similar role.
• Knowledge of MediSpa treatments and skin care products.

Responsibilities

• Engage compassionately with patients to ensure a 5-star experience.
• Handle front desk tasks including appointment scheduling and billing.
• Promote and advocate for MediSpa & Skin Care services.

Skills

Client Service

Organizational Skills

Leadership Skills

Knowledge of MediSpa Treatments

Proficiency in CRM/EMR Systems

Education

Relevant Education and Certifications

Tools

Jane CRM

MS Office

Job description

HealthOne

is seeking a Skin Clinic Administrator Lead to join our growing team!

About HealthOne Skin Clinic

is one of up to eight departments found at most of our locations and is a boutique medical aesthetics practice. We are currently equipped to offer a variety of skin rejuvenation services as well as treatments for medical skin conditions.

About HealthOne

provides comprehensive & multidisciplinary health care services and has proudly served Toronto for over 10 years. With a continuously expanding set of locations, we offer complete health care solutions for the whole family including family & walk-in physicians, dental care, mental health counseling, optometry, physical rehabilitation, wellness, optometry & optical, medispa & skin care, and much more. Our licensed professionals are dedicated to providing each patient with comprehensive and quality medical services in a modern, clean, and caring environment.

At HealthOne, how we care is just as important as what we do. Our care philosophy guides every aspect of our work, from building strong therapeutic relationships to delivering exceptional clinical outcomes. As a team, we are unified in our efforts to optimize the care journey, driven by quality, and passionate about providing holistic, patient-centered experiences. We continuously strive to grow, improve, and embrace a shared culture rooted in purpose and values.

Job Summary

At HealthOne, we’re looking for a passionate Skin Clinic Administrator Lead to manage our front desk, promote our MediSpa services, and create an exceptional experience for every patient. If you have a passion for skin care and a commitment to providing exceptional patient care, we’d love for you to be part of our team!

Schedule

• Flexibility to work within operating hours required, including evenings & weekends

Responsibilities

• Engage compassionately with our patients to ensure they feel heard, accommodated, and encounter a 5-star experience at all times.
• Handle all front desk tasks efficiently with attention to detail, including appointment scheduling, confirmations, billing, payments, and data entry.
• Contribute to smooth clinic flow and overall success by providing administrative support to practitioners and tracking practice performance metrics to identify areas for improvement.
• Promote and advocate for MediSpa & Skin Care services, programs, and packages.
• Provide informed recommendations on skin care products based on clients' needs.
• Collaborate with other practices and functions within the organization.
• Seek opportunities to improve and expand the patient experience while assisting management to maximize clinic performance and growth.

Why work with HealthOne?

• Supportive & positive leadership
• Modern facility in downtown Toronto
• Opportunities for continuous development
• Regular staff engagement events

Compensation

• Competitive hourly rate plus commission on skin care product sales
• Team member discounts on services & products

Requirements

• Minimum 1 year of experience in a similar role, with relevant education and certifications
• Knowledge of MediSpa treatments and skin care products
• Leadership skills and ability to foster a positive clinic culture
• Openness to feedback and strategic planning
• Strong client service, organizational skills, and ability to manage priorities
• Self-motivated and goal-oriented
• Proficiency in CRM/EMR systems like Jane and MS Office
• Availability to work evenings and Saturdays as needed

Accessibility Statement

At HealthOne, we are committed to creating an inclusive environment and providing accessible employment practices. If you require accommodations, please contact [e-mail]. We will support your needs throughout the recruitment process.

We appreciate your interest in joining HealthOne. Due to the volume of applications, only selected candidates will be contacted for an interview.