Ski Hill Guest Experience - Seasonal

Sasquatch Mountain Resort; Agassiz; On-site; CAD 29,000 - 36,000; Full time

Benefits offered by this job

Free season pass

Staff discounts on food, gear, rentals

Affordable staff housing

Weekly shuttle service to town

Free access to Tube Park and lessons

Job summary

Sasquatch Mountain Resort in Canada invites you to join our Guest Experience team for the 2026/27 season. You’ll handle ticket sales, inquiries, and bookings with a welcoming, informed approach, collaborating with Sales, Marketing and Retail to create memorable visits.

This entry-level, full-time role requires weekend and holiday availability, physical stamina, and a can-do attitude. Join our friendly mountain community today.

Qualifications

• Customer service experience is an asset.
• Ability to lift up to 50 lbs and stand for extended periods.
• Must be available to work weekends, holidays, and in a high-volume setting.
• Willingness to support other departments and rotate roles as needed.
• Team player with a positive, adaptable attitude.

Responsibilities

• Greet guests and answer in-person, phone, and email inquiries.
• Assist with online and onsite ticket sales, using POS systems.
• Help guests with ski/snowboard lesson bookings and general resort information.
• Collaborate with Sales and Marketing for seasonal events and promotions.
• Maintain a clean and organized front desk and office space.
• Assist with season pass sales and troubleshooting.
• Support the Retail Store through customer service, stock replenishment, and merchandising.
• Clear snow from walkways and entrances as needed.
• Help identify and report any safety hazards or guest issues.
• Stay informed on current procedures and ensure other team members are updated.
• Perform basic administrative tasks including filing, discount tracking, and office inventory.
• Represent the resort outdoors during peak periods to offer assistance and directions.
• Uphold a clean, professional appearance.
• Follow all safety protocols and resort policies.
• Other duties as assigned.

Skills

Customer service

Multitasking

Communication

Problem-solving

Team player

Job description

Love to ski or snowboard? Want to spend your winter surrounded by stunning BC scenery, great snow, and even better people? At Sasquatch Mountain Resort, we offer more than just a job—we create inclusive experiences, united by adventure and empowered by community. Whether you're chasing powder, building your resume, or discovering life in the mountains, this is your chance to be part of something special.

Located in the Douglas Range of the Fraser Valley—just an hour from Chilliwack and Abbotsford, and two hours from Vancouver—Sasquatch is a hidden gem known for its family-friendly vibe, deep snow, and minimal lift lines. We may be small, but our 37 diverse runs, epic powder bowls, and breathtaking views make a big impact.

Every day here is different. You’ll work across departments, learn what makes a resort run, and grow alongside a supportive, passionate team. Whether it’s your first time away from home, a stop on your journey, or the beginning of a career in the mountains - Sasquatch is where you belong.

Join our team for the 2026/27 season and become part of the Sasquatch community.

Start Date: December 7th, 2026

Perks of the Job – Winter 2026/27

• Free season pass plus complimentary and discounted lift tickets for friends & family
• Staff discounts on food, gear, rentals, repairs & lessons
• Affordable staff housing with weekly shuttle service to town
• Free access to Tube Park and ski/snowboard lessons (as available)

Job Summary

As a member of our Guest Experience team, you'll be the first point of contact for visitors to Sasquatch Mountain Resort—helping with ticket sales, bookings, inquiries, and everything in between. Whether it’s answering questions in person, over the phone, or online, your mission is to ensure each guest feels welcomed, informed, and excited for their visit. This is a dynamic, customer-facing role that includes collaboration with departments like Sales, Marketing, and Retail. Cross-training is essential to support the flow of operations across the resort. At Sasquatch Mountain Resort, we create an inclusive experience, united by adventure and empowered by community. If you’re friendly, adaptable, and thrive in a fast-paced environment, we want you on our team.

Job Specifications

• Wage:Based on experience
• Schedule:Full-time, including weekends and holidays
• Skill Level:Entry Level
• Reports To:Guest Experience Supervisor

Job Responsibilities

• Greet guests and answer in-person, phone, and email inquiries
• Assist with online and onsite ticket sales, using POS systems
• Help guests with ski/snowboard lesson bookings and general resort information
• Collaborate with Sales and Marketing for seasonal events and promotions
• Maintain a clean and organized front desk and office space
• Assist with season pass sales and troubleshooting
• Support our Retail Store through customer service, stock replenishment, and merchandising
• Clear snow from walkways and entrances as needed
• Help identify and report any safety hazards or guest issues
• Stay informed on current procedures and ensure other team members are updated
• Perform basic administrative tasks including filing, discount tracking, and office inventory
• Represent the resort outdoors during peak periods to offer assistance and directions
• Uphold a clean, professional appearance
• Follow all safety protocols and resort policies
• Other duties as assigned

Job Requirements

• Customer service experience is an asset
• Ability to lift up to 50 lbs and stand for extended periods
• Strong multitasking, communication, and problem-solving skills
• Must be available to work weekends, holidays, and in a high-volume setting
• Willingness to support other departments and rotate roles as needed
• Team player with a positive, adaptable attitude
• Comfortable working in a family-oriented resort with diverse guests of all ages
• Strong time management and stress-handling abilities
• All SMR team members must contribute to snow removal and interdepartmental support