Ski Concierge - Winter Seasonal

Four Seasons Hotel and Resorts Gruppe; Whistler; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join the dynamic team at a prestigious resort as a Ski Concierge, where you'll enhance guests' experiences through exceptional service and personalized recommendations. This role offers competitive pay and the opportunity to be part of a leading hospitality brand in a stunning ski resort environment.

Benefits

Private storage for ski/snowboard gear

Affordable staff accommodation

Leisure benefits including ski pass

Employee recognition and events

Complimentary meals every shift

Paid time off and training programs

Exclusive discounts for travel

Qualifications

• Experience skiing or snowboarding.
• Previous hospitality and/or customer service experience.
• Excellent verbal and written skills.

Responsibilities

• Assist guests with ski and snowboard equipment and provide recommendations for resort experiences.
• Coordinate with Whistler Blackcomb to manage rental logistics.
• Maintain a professional outdoor presence, ensuring guest satisfaction.

Skills

Exceptional guest service

Multilingualism

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

About the role:

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Full Time, Seasonal Ski Concierge.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

Hourly Wage: $21.00-$23.00

What you will do:

• Deliver exceptional guest service by assisting with ski and snowboard equipment, including fitting and transporting gear.

• Provide personalized recommendations for ski runs, mountain dining, and resort experiences to enhance the guest's stay.

• Coordinate daily with Whistler Blackcomb to manage rental equipment logistics and maintain a seamless workspace experience.

• Transport guest ski and snowboard equipment between the resort and the Ski Concierge building at the base of Blackcomb Mountain.

• Ensure guests are fully prepared and equipped for skiing on either Blackcomb or Whistler Mountain.

• Maintain a professional and friendly outdoor presence, embodying the spirit of mountain hospitality.

What you bring:

• Experience skiing or snowboarding

• Previous hospitality, retail and/or customer service experience

• Must hold a clean BC Driver’s license

• Must have excellent verbal and writtenskills

• Multilingualism an asset

• Valid work authorization for Canada.

What’s in it for you:

• Private, secure, and heated storage of your personal ski/snowboard gear steps from Blackcomb Gondola in Upper Whistler Village (exclusive to Four Seasons Ski Concierge staff).

• Competitive wages

• Affordable staff accommodation located in scenic Whistler

• Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance

• Employee recognition and events including employee of the month, years of service milestones, winter gala, summer activities, etc.

• Employee wellness initiatives designed to promote wellbeing and inspiration (yoga, e-bike rides, creative workshops and more!)

• Complimentary meal provided every shift in our staff cafeteria

• Paid time off; vacation days and additional floating holidays per year

• Excellent training and development programs

• Exclusive discount and travel programs with Four Seasons worldwide

Learn more about what it’s like to work for Four Seasons:

https://fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

*Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.