Site Supervisor - Regulations Enforcement Officers - City Of Kelowna

Commissionaires BC; Kelowna; On-site; CAD 60,000 - 80,000; Full time

Job summary

A nonprofit security organization in Canada seeks a Site Supervisor to lead a team of Regulations Enforcement Officers in Kelowna. Responsibilities include patrolling, enforcing bylaws, and mentoring staff. Ideal candidates should have a background in law enforcement or security and excellent communication skills. A valid security license is mandatory for hire.

Qualifications

• Minimum 2–3 years of experience in law enforcement, security, or regulatory compliance.
• Must hold a valid security license (BST) for hire.
• Experience with conflict resolution and effective de-escalation techniques.

Responsibilities

• Lead the team of Regulations Enforcement Officers and conduct performance reviews.
• Monitor security systems and ensure compliance with bylaws.
• Interact with the public and promote voluntary compliance.

Skills

Strong observational skills

Conflict resolution

De-escalation skills

Excellent written communication

Intermediate to advanced computer skills

Education

High school diploma

Post-secondary education or training in security/law enforcement

Job description

Commissionaires BC is looking for a Site Supervisor to join our team of Regulations Enforcement Officers working with the City of Kelowna!

As the Site Supervisor for our team of Regulations Enforcement Officers (REO) with Commissionaires BC in Kelowna, you will be responsible for leading the team towards maintaining the safety and security of City of Kelowna properties, facilities, and assets. In addition to patrolling assigned areas, monitoring security systems, securing buildings, enforcing Bylaws compliance, use of Mobile Surveillance, elements of outreach work, investigating complaints, gathering evidence and information for detailed reports, and responding to incidents, you will have a focus on team leadership.

This position also offers ample opportunity and experience to work alongside RCMP and Bylaw, which is invaluable to anyone looking to enter these fields. There may be a need to appear and testify in court as a witness for certain incidents depending on their nature.

For individuals seeking Permanent Residency, this role meets the TEER 2 requirement.

We are seeking individuals who are proactive and will actively engage with their team, both coaching our REOs and offering guidance and feedback. This position ultimately involves bringing each team member first to the standard and then growing them past it.

Shift Schedule: Tuesdays - Saturdays 9am - 5pm
Pay: $32.50

Key Responsibilities:

• Leadership: Lead by example in the field and actively coach the team on a daily basis. Write and conduct Performance Reviews, issue Disciplinaries, and support each team member in the workplace.
• Administrative Tasks: Maintain and submit Timesheets, assist with new trainee onboarding, communications with city staff, and ensure clear communication up and down the Chain of Command.
• Patrolling: Conduct substantial foot and vehicle patrols of assigned areas to find persons breaking the law, to deter and detect security threats or breaches, and the securing of facilities.
• Monitoring: Operate and monitor security systems, including surveillance cameras, alarms, and access control systems.
• By-law Enforcement: Ensure compliance by all persons in our designated sites through progressive escalation.

Some commonly enforced bylaws include:

• 3.15 No Person shall enter or be in a Park except during the hours of operation established by this bylaw unless they have a valid permit under Section 4.3 of this bylaw.
• 3.17 No Person shall erect, construct or build any tent, building, shelter, pavilion or other construction whatsoever, or penetrate the ground with any object including stakes or posts, without prior written approval of the City.
• 3.27 No Person shall be permitted to possess or consume Liquor in any Park except in accordance with the regulations in Schedule ‘I’ of this bylaw or as permitted by Council Policy No. 223.

Body Cameras: Follow and comply with all policies and procedures in relation to wearing and using a body camera for the duration of the shift.

Engagement with Public: Interact with various members of the public, offering support and promoting voluntary compliance as required with compassion, empathy, and respect.

De-Escalation and Incident Management: Utilize effective de-escalation techniques to manage and resolve conflicts or aggressive behavior.

Work Conditions:

• Schedule Flexibility: You may be required to support other shifts/positions as per the requirements of the site.
• Environment: Duties will involve working in various and sometimes extreme weather conditions and environments daily, partially indoors but mainly outdoors.
• Physical Requirements: Ability to stand, walk, and patrol for extended periods (average of 16km of walking per shift). Must be capable of lifting and carrying equipment as needed.
• Opportunities for workplace bicycle training available

Qualifications:

• Education: High school diploma required, and post-secondary education preferred or additional training or certification in security, law enforcement, or related fields.
• Experience: Minimum 2–3 years of experience in law enforcement, bylaw enforcement, security, or regulatory compliance.
• Skills: Strong observational skills, excellent written and verbal communication, conflict resolution, and de-escalation skills. The ability to manage stressful situations effectively and intermediate to advanced computer skills for report writing and work-related software use.

Certifications:

• A valid security license (BST) *mandatory for hire*
• AST or the willingness to obtain it.

Nice to haves:

• Bylaw Level 1 and 2
• Any courses provided by the Professional Security Knowledge Network (PSKN)
• De-escalation and violence prevention/management course including but not limited to Management of Aggressive Behaviour (MOAB), Healthcare use of Force (HUFT), Provincial Violence Prevention Curriculum (PVPC), and Advanced Team Response (ATR).
• Basic or Intermediate First Aid (OFA 1 or 2)
• Narcan Training

Our Story
Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country.