Site Reliability Specialist

Co-operators; Regina, Guelph, Calgary; Hybrid; CAD 61,000 - 101,000; Full time

Benefits offered by this job

Flexible work options

Paid time off

Well-being programs

Volunteer days

Total rewards package

Job summary

Co-operators, a leading Canadian financial services cooperative, seeks a Site Reliability Specialist to maintain highly reliable, scalable software systems. The role is hybrid (2 days in office) with English required and French an asset.

You will manage app ecosystems, respond to incidents, and collaborate across teams to improve reliability and performance. You will join IT, supporting development and operations with automation, monitoring, and secure practices.

Qualifications

• Diploma or degree in Information Technology or Computer Science with at least 3 years of experience in application support.
• Certified Analyst Associate is required.
• Experience with containerization (Docker) and cloud platforms.
• Proficient in monitoring and logging tools.
• Strong problem-solving and teamwork skills.

Responsibilities

• Monitor system performance and availability; identify bottlenecks and fix issues.
• Respond to incidents following predefined plans and procedures.
• Analyze root causes to prevent future incidents.
• Collaborate with security teams to apply best practices and ensure compliance.
• Develop automation for deployments and infrastructure management.
• Work with development teams to deploy new features reliably.
• Stay up-to-date with trends to improve reliability and performance.

Skills

Application support

DevOps

Docker

Monitoring tools

Networking basics

Cloud platforms

Collaboration

Education

IT/CS degree or diploma

Tools

AWS

Google Cloud

CI/CD tooling

Kubernetes

Job description

Company: CGL
Department: IT
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: This role is currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

The Site Reliability Specialist (SRS) is a specialized role within the field of software engineering that focuses on maintaining highly reliable and scalable software systems. SRSs proactively manage the Eco system of the applications and services, ensure the application operate smoothly and reliably with excellent user experience.

How you will create impact:

• Monitor system performance and availability, identify bottlenecks and points of failures, and take actions to rectify issues identified.
• Respond promptly to incidents following predefined plans and procedures. It includes batch jobs, message queues, system integration components and end user reported incidents.
• Prevent future occurrences of incidents by analyzing and fixing root causes.
• Work with security teams to implement best practices, ensure data privacy, and comply with industry standards and regulations
• Develop and maintain automation tools to streamline repetitive tasks, deployments, and infrastructure management.
• Collaborate with development teams to ensure seamless and reliable deployment of new features and updates following support readiness gating process.
• Stay up-to-date with industry trends, adopt best practices, and continuously improve systems and processes to enhance reliability and performance.

To join our team:

• Diploma or degree in Information Technology or Computer Science with at least 3 years of experience in application support including development and operation.
• Certified Analyst Associate is required.
• AWS/Google/Microsoft DevOps Engineer certification as an asset
• Working experience in software engineering, with proficiency in one or more programming languages.
• Experience in system administration and managing production environments.
• Proficiency in using monitoring and logging tools to track system performance and discover errors.
• Strong problem-solving and troubleshooting skills.
• Familiarity with containerization technologies like Docker.
• Understanding of networking protocols and security principles.
• Excellent communication and collaboration skills to work with cross-functional teams effectively.
• Knowledge of cloud computing platforms and infrastructure-as-code tools as an asset.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected salary range $60,574 to $100,956

Salary placement

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.