Site Reliability Engineer with Servicenow

ApTask; Montreal; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading IT consulting firm is seeking a Site Reliability Engineer (SRE) to ensure the reliability and performance of their ServiceNow SaaS platform. The ideal candidate will have solid experience in software development, particularly in Python, and possess exceptional communication skills. This role involves collaboration within a global team and requires a commitment to efficient operation and client satisfaction, offering a contract position with a focus on technology-driven improvements.

Qualifications

• Intermediate experience (2-5 years) required.
• Experience in financial services is not necessary.
• Dependability and responsiveness during on-call rotation.

Responsibilities

• Maximize availability and performance of supported systems.
• Troubleshoot ServiceNow issues and Linux capabilities.
• Explore and deliver observability metrics and alerts.
• Document ServiceNow instances and related dependencies.
• Identify and prioritize technical debt impacting client satisfaction.

Skills

Software development skills (Python)

ServiceNow administration or development experience

Proficient oral and written communication skills

Ability to respond during technical emergencies

Teamwork and collaboration

Job description

Site Reliability Engineer with Servicenow

Site Reliability Engineer with Servicenow

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Looking for an intermediate between 2 to 5 years' experience.

The Application Infrastructure (Al) department is seeking a Site Reliability Engineer (SRE) to help drive the reliability

engineering, operations and customer support services for Client's ServiceNow SaaS implementation.

Reporting to a Site Reliability Engineering & Operations Lead.

This role requires delivering a range of SRE practices within a global community of other SREs.

This means teaming up with colleagues to deliver reliable, resilient systems without wasteful operational effort.

SRE practices include task optimization and automation, prioritizing technical debt, observability and monitoring

dashboards, capacity management, incident response, and problem elimination.

This position specializes in ServiceNow Software as a Service which provides a suite of IT service management

capabilities and is integrated with many products such as chatbot technology, on-call escalation incident

management, and a range of other on-premises infrastructure including SQL databases, APis, and web

infrastructure).

Despite the focus on value-add development and process delivery, this is also a production-side, operational role

requiring participation in an on-call rotation from time to time.

Successful candidates for SRE roles in Application Infrastructure have so far come from a variety of backgrounds;

maybe a developer today looking to evolve site reliability as a practice, or an infrastructure specialist with an interest

in reliability and resilience principles, or a strong system admin who enjoys troubleshooting along with some task

Prior experience in the financial services industry is not required, and we welcome candidates from all industries and

backgrounds to apply.

Responsibilities include :

• Delivery of improvements that will maximize the availability and performance of supported systems through

optimized and automated operational tasks, collaborating on the development of operational tools, ongoing

problem management, and architecture reviews with colleagues.

• Troubleshooting ServiceNow issues, and also some on-premise capabilities in a Linux environment from

time to time, collaborating with others get to the bottom of issues, and agreeing on lasting improvements that

can be made.

• Exploring and delivering observability including metrics, logging, tracing and alerting that can define and

measure the target reliability of a product.

• Being dependable and responsive during agreed hours, like when part of the on-call rotation with the rest of

the global team (with a time-off in lieu system).

• A commitment to understanding the Firm's ServiceNow instances and related dependencies, contributing to

their documentation.

• Identification and prioritization of technical debt that is can impact client satisfaction or operational efficiency.
• Give feedback on policy and procedures related to the delivery of SRE and operational practices with a view

to continually making the Firm safer and more efficient.

Skills required :

• The ideal candidate would have at least one of : Software development skills in one or more programming

language, e.g. Python, ServiceNow administration or development experience,

• 7 + years of experience
• Proficient oral and written communication skills
• Establishing warm, effective relationships with colleagues to collaborate on successful delivery
• A dependable team worker with demonstrated commitment to client service
• Ability to respond appropriately during occasional technical emergencies, like outages.

ServiceNow administration or development experience, although this can be acquired by the successful candidate via

on the job and via training.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Information Technology

IT Services and IT Consulting and Investment Banking

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Site Reliability Engineer • Montreal, Montreal (administrative region), Canada