Site Reliability Engineer - Cloud & Platform Engineering, Manulife Bank Technology

Manulife Financial; Southwestern Ontario; On-site; CAD 86,000 - 136,000; Full time

Benefits offered by this job

Health benefits

Retirement savings plan

Paid time off

Job summary

Manulife Bank Technology is hiring a Site Reliability Engineer to design, build, and maintain reliable, scalable infrastructure and automation. You will collaborate with engineering and operations teams to improve platform resilience and observability, while supporting on-call incident response and continuous service improvement.

With 2–5 years of SRE/DevOps experience and proficiency in cloud environments (Azure, AWS, GCP) plus scripting (Python, Bash, PowerShell), you will contribute to

Qualifications

• 2–5 years of experience in Site Reliability Engineering, DevOps, Platform Engineering, Cloud Operations, or related field.
• Experience with cloud environments (Azure/AWS/GCP).
• Experience scripting in Python, Bash, PowerShell, or similar.
• Familiarity with observability tools (New Relic, Grafana, ADX).
• Strong troubleshooting and collaboration skills across teams.

Responsibilities

• Design, build, and maintain infrastructure, automation, and tooling to improve reliability and efficiency.
• Embed reliability and observability practices across the SDLC.
• Monitor systems; troubleshoot to minimize customer impact.
• Develop observability capabilities: metrics, logs, traces, dashboards, alerts.
• Participate in incident response and on-call support.
• Conduct root cause analyses and drive improvements.
• Define and improve SLOs, SLIs, and performance metrics.
• Support disaster recovery and business continuity initiatives.
• Promote automation and proactive monitoring.
• Collaborate with partners to improve service performance and customer experience.

Skills

Troubleshooting

Communication

Collaboration

Problem-solving

On-call experience

Education

Bachelor's degree in Computer Science or related field

Tools

Azure

AWS

Google Cloud Platform

Python

Bash

PowerShell

New Relic

Grafana

ADX

Docker

Kubernetes

Power BI

Job description

Join Manulife Bank Technology team as a Site Reliability Engineer (SRE) and help deliver reliable, secure, and scalable technology services that support critical banking operations. In this role, you'll collaborate with engineering and operations teams to improve platform resilience, enhance observability, automate operational processes, and drive continuous service improvement.

As part of the Service Delivery Management team, you will contribute to building and supporting highly available systems while applying modern Site Reliability Engineering practices. You'll have opportunities to expand your expertise in cloud technologies, automation, incident management, and operational excellence, helping ensure reliability remains a core feature of the platforms and services our customers depend on every day.

Position Responsibilities:

• Design, build, and maintain infrastructure, automation, and tooling that improve system reliability, availability, scalability, and operational efficiency.
• Partner with engineering teams to embed reliability, observability, and performance best practices throughout the software development lifecycle.
• Monitor production systems and services, proactively identifying, troubleshooting, and resolving issues to minimize customer impact.
• Develop and enhance observability capabilities, including metrics, logging, tracing, dashboards, and alerting solutions.
• Participate in incident response and on-call support for critical systems and services.
• Conduct root cause analyses following incidents and drive corrective and preventative actions to improve long-term platform reliability.
• Define, track, and continuously improve Service Level Objectives (SLOs), Service Level Indicators (SLIs), and operational performance metrics.
• Support disaster recovery, resilience testing, and business continuity initiatives to ensure service readiness and recovery capabilities.
• Promote proactive monitoring, automation, and operational excellence practices that improve service reliability and reduce manual intervention.
• Collaborate with technical and business partners to continuously improve service performance, stability, and customer experience.

Required Qualifications:

• Minimum 2-5 years+ of experience in Site Reliability Engineering, DevOps, Platform Engineering, Cloud Operations, or a related technology field.
• Experience supporting applications and services in cloud environments such as Azure, AWS, or Google Cloud Platform.
• Experience developing automation and scripting solutions using languages such as Python, Bash, PowerShell, or similar technologies.
• Experience with monitoring, logging, and observability platforms such as New Relic, Grafana, Azure Data Explorer (ADX), or comparable tools.
• Strong troubleshooting, analytical, and problem-solving skills, with the ability to effectively manage competing priorities and respond during service disruptions.
• Excellent communication and collaboration skills, with the ability to work effectively across technical and business teams.

Preferred Qualifications:

• Experience working with container technologies such as Docker and Kubernetes.
• Familiarity with ITIL practices and Agile delivery methodologies.
• Experience creating operational dashboards and reporting using Power BI or similar analytics tools.
• Experience working within financial services, banking, or other highly regulated environments.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、“あなたの未来に、わかりやすさを”を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [e-mail]までご連絡をお願いします。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.