Director Software Engineering

Manulife Financial; Southwestern Ontario; Hybrid; CAD 113,000 - 210,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife Financial in Waterloo, Ontario, seeks a Director of Software Engineering to lead the Software Engineering Shared Services within Global Technology. You will shape a scalable operating model, drive engineering excellence, and accelerate AI-enabled software development across domains.

You will build high-performing teams, establish standards, governance, and dashboards, and partner with architecture, cybersecurity, platform engineering and operations to deliver measurable business value.

Qualifications

• Bachelor's degree or equivalent practical experience in CS/Software Engineering/IT.
• 12+ years of progressive experience in software engineering or technology delivery.
• 5+ years of people leadership overseeing engineering managers or distributed teams.
• Experience building or operating engineering shared services or platform teams.
• Strong knowledge of modern software engineering practices (CI/CD, DevSecOps, cloud-native, APIs).

Responsibilities

• Lead and mature the Software Engineering Shared Services operating model across GFT, including intake management, capacity planning, and governance.
• Drive delivery excellence through improved software quality, release management, automated testing, and CI/CD adoption.
• Establish engineering standards, guardrails, and reusable development practices across software delivery and release processes.
• Champion AI-assisted software engineering and autonomous SDLC practices to improve productivity.
• Partner with Architecture, Cybersecurity, Platform Engineering, Operations, and Quality Engineering teams to align with enterprise standards.

Skills

Leadership

Strategic thinking

Communication

Coaching

Education

Bachelor's degree in Computer Science/Software Engineering/IT

12+ years in software engineering/leadership

Tools

GitHub

CI/CD

Job description

The Director, Software Engineering will lead the evolution of Manulife's Software Engineering Shared Services function within Global Technology. This leadership role is accountable for establishing a scalable engineering operating model, driving engineering excellence, improving software delivery quality, and accelerating adoption of AI-enabled software development practices. The successful candidate will work across engineering, architecture, cybersecurity, platform, and operations teams to advance modern software engineering capabilities, strengthen operational resilience, and build high-performing engineering teams that deliver measurable business value.

Position Responsibilities

• Lead and mature the Software Engineering Shared Services operating model across GFT, including intake management, prioritization, capacity planning, demand visibility, delivery forecasting, and service governance.
• Drive engineering delivery excellence through improved software quality, release management, automated testing, CI/CD adoption, operational resilience, and continuous improvement practices.
• Establish engineering standards, guardrails, and reusable development practices across software delivery, secure development, GitHub workflows, release processes, and engineering metrics.
• Champion AI-assisted software engineering and autonomous SDLC practices to improve developer productivity and engineering effectiveness.
• Partner with Architecture, Cybersecurity, Platform Engineering, Operations, and Quality Engineering teams to align engineering practices with enterprise standards and business priorities.
• Lead incident response, vulnerability remediation, disaster recovery readiness, and production stability initiatives across software engineering services.
• Build, coach, and develop a high-performing team of engineering leaders and engineers while fostering a culture of accountability, innovation, collaboration, and continuous learning.
• Leverage engineering metrics and dashboards to improve visibility into demand, delivery health, technical health, capacity, cost optimization, and engineering performance.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or equivalent practical experience.
• 12+ years of progressive experience in software engineering, technology delivery, platform engineering, or engineering leadership roles.
• 5+ years of people leadership experience leading engineering managers, technical leads, or distributed engineering teams.
• Demonstrated experience building, scaling, or operating engineering shared services, platform teams, developer enablement, or engineering excellence organizations.
• Strong knowledge of modern software engineering practices, including CI/CD, DevSecOps, automated testing, cloud-native development, APIs, observability, release management, and operational resilience.
• Experience leading software delivery health, production support, incident management, risk remediation, and quality improvement initiatives in complex enterprise environments.
• Proven ability to influence and collaborate across matrixed organizations while balancing competing priorities and stakeholder expectations.
• Strong communication, coaching, organizational, and strategic leadership skills.

Preferred Qualifications

• Experience within financial services, insurance, or other highly regulated industries.
• Experience implementing AI-assisted software development, developer productivity tooling, or autonomous SDLC practices.
• Knowledge of GitHub modernization, engineering automation platforms, and software engineering enablement programs.
• Experience with budgeting, vendor management, capacity planning, and resource optimization.
• Experience leading large-scale engineering transformations and organizational change initiatives.
• Professional certifications in Agile, SAFe, Scrum, Cloud Technologies, DevOps, or related disciplines.
• Master's degree in Computer Science, Engineering, Business Administration, or a related field is considered an asset.

When You Join Our Team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ lをご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[e-mail] までご連絡をお願いします。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$113,260.00 CAD - $210,340.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.