Site Reliability Engineer

tipaltisolutions; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary & equity

RRSP matching

Extended benefits

Parental leave benefits

15 days PTO

Office lunch

Job summary

Tipalti is seeking a Software Engineer to join its Site Reliability Engineering team. You will drive incident response, build automation, and lead SRE practices to improve reliability across global systems.

A strong background in OO languages (preferably .NET or TypeScript) and production ownership is required. Applicants should have 4+ years of experience with large-scale platforms, proficiency in OpenTelemetry/Prometheus, and scripting with Bash, PowerShell or Python.

Qualifications

• Minimum 4+ years of software engineering experience in an OO or modern language (preferably .NET or TypeScript).
• Experience on a large-scale, high-traffic platform for an end-product company.
• Willingness to learn new technologies and own end-to-end lifecycle of applications.

Responsibilities

• Drive incident response and post-mortems; promote continuous improvement.
• Design, build and improve internal tools and automation for reliable production services.
• Lead SRE practices: SLO design, failure analysis, capacity planning, and reviews.
• Participate in on-call rotations and provide expert resolution during incidents.

Skills

Learning agility

Production deployment ownership

Troubleshooting & debugging

English communication

Tools

OpenTelemetry

Prometheus

Bash

PowerShell

Python

Job description

Position Summary:

We are seeking an experienced and motivated Software Engineer to join our dynamic Site Reliability Engineering (SRE) team. As a Site Reliability Engineer, you will play a crucial role in enhancing the reliability, performance, and scalability of our systems and services. You will be a part of a global "commando" team of highly skilled SREs, driving best practices and innovations for optimal system operations, while protecting critical companies' systems in real time.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

In this role, you will be responsible for:

• Driving incident response and post-mortem processes, fostering a culture of continuous improvement.
• Designing, building and improving internal tools and automation software to make maintaining production services easier and safer.
• Lead reliability-focused practices such as SLO (Service Level Objective) design and implementation, Failure Analysis, Load and Capacity Planning, Service Reviews, Architecture Designs, Incident Postmortems, and others.
• Participate in the on-call rotation, providing expertise and support during critical system incidents and ensuring timely resolution.

About you

Required:

• Minimum 4+ years of Software Engineering experience in an object-oriented or modern language (preferably .NET or TypeScript), with a proven track record of strong learning agility
• Experience working on large-scale, high-traffic platform for an end-product company
• Demonstrate learning agility and willingness to learn new technologies
• Hands-on experience or familiarity with production deployment and end-to-end lifecycle ownership of applications
• Knowledge of architecture and application design experience.
• Solid troubleshooting and debugging skills.
• Excellent verbal and written communication skills in English.

Preferred:

• Basic understanding of some of the lower levels of software frameworks and networking.
• Distributed monitoring experience with logging, metrics and tracing using OpenTelemetry and Prometheus.
• Additional scripting languages: bash, powershell, python
• Previous experience working as SRE
• Experience with working in a cloud driven environment (AWS, GCP, Azure)

Our benefits package includes:

• Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
• Competitive salary and equity
• Matching RRSP
• Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
• Maternity, Paternity and Fertility Treatment benefits
• 15 days of PTO
• Free lunch on office days
• Fresh fruit, snacks & drinks in office
• Phone/internet allowance
• Regular company-wide social events
• Multiple ERG groups celebrating our diversity and creating an inclusive culture

Tech at Tipalti

Our tech teams are the engine behind our business. Tipalti's tech ecosystem is extremely rich and we continually add new features to our products, ensuring that we respond to our clients' needs at scale. Our tech teams retain a fast-paced, start-up vibe that encourages innovation and critical thinking. At Tipalti, you'll have the opportunity to work with a diverse, global team of engineers, developers and product leaders who are collectively building the future of our best-in-class product suite as we transform financial operations for the future.

Base Salary Range:

$100,000 - $125,000 CAD annually.

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experie