Site reliability engineer

Sermo; Canada; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading tech company in healthcare seeks a backend engineer to ensure application performance and reliability. This role involves integrating monitoring tools and collaborating with engineers for ongoing development. Ideal candidates will have experience in AWS, Datadog, and Docker, contributing to a growing tech environment.

Qualifications

• 2+ years of experience in a similar role.
• Min. 3+ years of experience with AWS infrastructure.
• Extensive experience with Datadog APM, Logging, Database Monitoring.

Responsibilities

• Monitor existing applications and build dashboards for insights.
• Maintain alarms and monitor health of applications mainly on AWS.
• Collaborate with development engineers on application service monitoring.

Skills

AWS

Datadog

Docker

Monitoring

Team Collaboration

Job description

500+ employees, 9 countries, and 1 mission - to amplify the voice of physicians globally.

That is whereyoucome in. Helping unite physicians across the world tosupport betterpatient outcomes—and even save lives— is an incredible feeling. Join us!

What we’re about:

• Community:with 20+ years of tradition and innovation,our team has builtthe world’s largest online community of1.3Mmedical professionals anda trusted network ofleadingindustry partners- and we’re growing every day.
• Innovation:our tech-first approach to the conventional worlds of physician engagement andrapidhealthcare insights powers our ability toimproveworkflows inunique ways.
• Collaboration:making an impact in healthcare is serious work, but that doesn’t mean we can’t have a good time while we’re at it. We laugh together, we don’t take ourselves too seriously, and we’re always trying to make our customers crack a smile.

About the role

We are looking for a highly qualified and skilled engineer to join our team.You will be responsible for monitoring the performance and reliability of our applications and will be a big part of helping to resolve any issues that arise.We expect you to be a very backend tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with performance.

You will be working with a team of highly skilled professionals that has a high drive and strives for better and faster, which we also expect from you. We launched and rebranded Sermo’s physician community platform, and you will be assisting in maintaining the existing functionality as well as developing new features. We have a lot of internal and external applications that are to be rewritten to take full utilization of our new platform. Ultimately, you should be able to assist and collaborate in creating a functional and attractive digital environment for our company, ensuring great user experience, as there are many new planned features waiting to be developed.

Primary responsibilities:

• Monitor existing applications by building dashboards and reports that will facilitate the process
• Maintain existing alarms, and create new ones as needed, to monitor the health of our applications, mainly on AWS, such as infrastructure, applications, and databases
• Integration with third party systems to enhance monitoring and reporting
• Own the OPSgenie rotation schedule(s)
• Participate in OPSgenie rotation for mission critical system
• Collaborate with IT and our (security) network specialists to achieve cohesive monitoring across the organization
• Collaborate with Development Engineers to facilitate the implementation of extensive application service monitoring across all product offerings and ci/cd pipelines.
• Participate in daily stand-ups with the rest of the Engineering team

Minimum requirements:

• English is very important, both written and verbal, as we operate globally
• 2+ years of experience in a similar role
• Min. 3+ years of experience with hosting on AWS infrastructure
• Extensive experience with Datadog including; APM, Logging, RUM, Database Monitoring, and Watchdog.
• Experience with Docker infrastructure, mainly hosted through AWS
• Extensive experience with deployment pipelines, especially around spinning up short-lived environments to support branching strategy
• Be a self-starter and -motivator who is excited to relentlessly solve many technical challenges
• Ability to manage your own time and work well both independently and as part of a team

Bonus requirements:

• Experience (extensive) with the following (prioritized order): Docker, Grafana, Seq, Asp.Net Core, PostgreSQL, RedShift, Office 365, Etlworks, Metabase, Power BI, Solr, SIEM Systems like Microsoft sentinel, AWS Guard duty.

About:

Sermo turns physician experience, expertise, and observations into actionable insights for the global healthcare community. Engaging with more than 1.3 million HCPs across 150 countries, the company provides physicians with a social platform and unique community that fosters impactful peer-to-peer collaboration & discussions about issues that are important to them and their patients. Sermo offers on-demand access to physicians via a suite of proprietary technology to provide business intelligence that benefits pharmaceutical, healthcare partners and the medical community at large. To learn more, visitwww.sermo.com