Site Manager

Application Deadline: 9 May 2025

Department: Operations - Management (OPS002)

Location: I11-34_50 O'CONNOR ST

Compensation: $55,000 - $60,000 / year

Description

Who You’ll Work For?

The Reimagined Parking family of nationally recognized brands—Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.

What You’ll Do

The Site Manager is responsible for all operational functions, staff supervision, client satisfaction, tenant communications, daily reporting to property management and Impark/Reimagined Parking, site administration, auditing, loss prevention, facility appearance, equipment performance, and reporting of any required maintenance issues.

Key Responsibilities

1. Client Contact: Liaise with property managers and respond to all requests and concerns promptly.
2. Ensure Client Satisfaction: Handle client requests, resolve issues timely, and communicate with tenants regarding parking matters, including attending tenant meetings when applicable.
3. Reporting: Review daily reports for accuracy and ensure timely delivery of all required reports on lot performance.
4. Tenant Account Management: Reconcile, audit, and update parking accounts, manage device issuance & replacement, and oversee the sale of monthly parking permits, adhering to revenue policies.
5. Card Access Auditing: Ensure proper locking out of unpaid accounts, follow up on unreturned access cards, and decals not on file, while maintaining relationships with landlords and property managers.
6. Discrepancy Investigation: Investigate and report discrepancies between access systems and MPS Core, and coordinate with property management for corrections.
7. Office Administration: Manage supplies and correspondence for the account manager.
8. Staff Training and Scheduling: Conduct training, hiring, discipline, and schedule staff within UKG and Dimensions systems.
9. Loss Prevention: Follow up on reports, ensure compliance with audit standards.
10. Facility Maintenance: Regularly inspect lot conditions, recommend improvements, and coordinate repairs.
11. Information Flow: Ensure timely communication between the account manager and operations team.
12. Remediation & Rate Strategies: Address performance deficiencies and review rates to optimize revenue.
13. Performance Review: Analyze revenue and P&L reports to meet company goals.
14. Safety: Ensure safe operations, manage incident reports, and liaise on safety issues.
15. Customer Retention: Maintain relationships to retain clients.

Skills, Knowledge, and Expertise

• Excellent communication skills (written and oral)
• Proficient in Microsoft Office Suite
• Minimum 18 years old
• Experience in account management and revenue collection
• Supervisory experience
• Bilingual in English and French is a plus
• Valid driver’s license with a clean record

Benefits

(Full-Time Employee Only)

• Medical/Vision
• Dental
• Life Insurance
• AD&D
• STD
• LTD (based on employee group)
• RRSP (based on employee group)
• EAP (based on employee group)
• Vacation

Additional Information for California Applicants

The Company considers qualified applicants with arrest or conviction records in accordance with applicable laws. You are not required to disclose criminal history until a conditional offer is made. After the offer, a background check will be conducted, and you will have the opportunity to explain or challenge any concerns. More details can be found at Los Angeles County Fair Chance Ordinance and California Fair Chance Act.