Site Care Partner

ICON; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

ICON, a leading clinical research organization, seeks a Site Care Partner to oversee site operations and build relationships. The role entails managing site issues, ensuring recruitment success, and maintaining communication with investigators. Candidates should possess a relevant degree and significant experience in clinical settings.

Benefits

Health insurance

Retirement plans

Employee assistance programs

Life assurance

Flexible benefits

Qualifications

• At least 5 years of experience in a related field.
• Proficiency in English required; local language preferred.

Responsibilities

• Responsible for relationship building and operational oversight of the site.
• Provide study support on escalated site issues.
• Ensure effective site recruitment planning and delivery.

Skills

Knowledge of Good Clinical Practice/ICH Guidelines

Effective communication

Networking and relationship-building

Adaptability to new technologies

Education

Bachelor’s degree or RN in a related field

Job description

As a Site Care Partner, you will join the world's largest & most comprehensive clinical research organization, powered by healthcare intelligence.

What you will be doing:

• Responsible for relationship building and operational oversight of the site.
• Provide study support on escalated site issues related to study delivery by coordinating communications and resolution efforts (e.g., vendor, site contracts, and payment issues).
• Ensure the strategy/approach for IP and ancillary supplies for sites and country requirements throughout the study lifecycle.
• Accountable for effective site recruitment planning and delivery, aligned with global, country, and local targets; support enrollment and respond to recruitment issues from investigators.
• Maintain regular communication with investigator sites to gather status updates and drive delivery to study goals (recruitment, data entry timelines).
• Partner with local RA/CTRO/SAP to ensure timely completion of country/local registry when applicable.

En quoi consistera votre travail:

• Accompagner les centres d’étude dans leur activation et dans les activités de l’étude, du début à la clôture.
• Maintenir des communications régulières pour obtenir des mises à jour et des commentaires sur leur progrès et rendement.
• Agir en tant que personne-ressource principale pour toutes questions concernant les centres d’étude, en assurant la liaison avec les équipes appropriées.
• Informer et éduquer les centres d’étude sur les opportunités de participation aux études de recherche du portefeuille de Pfizer.
• Diriger la planification du recrutement des centres conformément au plan mondial et aux objectifs locaux.

You are:

Education

• Bachelor’s degree or RN in a related field or equivalent, with at least 5 years of experience.
• Proficiency in the local language preferred; English required.

Skills and Technical Competencies

• Knowledge of Good Clinical Practice/ICH Guidelines and regulatory requirements.
• Good computer skills and adaptability to new technologies.
• Effective communication, presentation, and interpersonal skills.
• Ability to travel up to 75% regularly.
• Networking and relationship-building skills.
• Ability to manage cross-functional relationships and projects.
• Effective communication with internal and external stakeholders.
• Ability to adapt to evolving technologies and processes.
• Knowledge of country-specific GCP requirements.

Ce que vous devez posséder:

• Knowledge of quality and regulatory requirements for applicable countries.
• Experience with site activation, clinical trial monitoring, and regulatory environments.
• Proven success in scientific, technical, or administrative roles.
• Strong networking and relationship development skills.
• Ability to manage interdepartmental projects and processes.
• Effective communication skills with stakeholders.
• Adaptability to technological and procedural changes.

What ICON can offer you:

Our success depends on our people. We prioritize building a diverse culture that rewards performance and nurtures talent. In addition to a competitive salary, ICON offers various benefits focused on well-being and work-life balance, including health insurance, retirement plans, employee assistance programs, life assurance, and flexible benefits.

Visit our careers website for more: https://careers.iconplc.com/benefits

ICON is committed to inclusion and providing an accessible environment for all candidates. We do not discriminate and provide accommodations for applicants with disabilities. Learn more: https://careers.iconplc.com/reasonable-accommodations

Interested but unsure if you meet all requirements? We encourage you to apply, as you might be the perfect fit for this or other roles at ICON.