Sightseeing Host (Banff), Brewster Sightseeing

Pursuit Collection; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

Ein aufregendes Abenteuer erwartet Sie in den kanadischen Rockies! In dieser Rolle sind Sie dafür verantwortlich, den Gästen ein außergewöhnliches Erlebnis zu bieten, indem Sie warm und proaktiv kommunizieren und gleichzeitig die Logistik und den Betrieb unterstützen. Sie werden in einem inspirierenden, wunderschönen Umfeld arbeiten, in dem Teamarbeit und individuelle Leistungen geschätzt werden. Diese Saisonstelle bietet Ihnen die Möglichkeit, mit einem vielfältigen Team zusammenzuarbeiten und unvergessliche Verbindungen zu knüpfen. Wenn Sie eine Leidenschaft für Kundenservice und die Natur haben, ist dies die perfekte Gelegenheit für Sie!

Benefits

Kostenloser Zugang zu Attraktionen

50% Rabatt für Freunde

Rabatte auf Hotelübernachtungen

Subventionierte Gesundheitsressourcen

Qualifications

• Starke Kundenservicefähigkeiten und Detailgenauigkeit sind erforderlich.
• Erfahrung im Umgang mit verschiedenen Hintergründen und Generationen ist von Vorteil.

Responsibilities

• Engagement mit Gästen und effektive Kommunikation zur Gewährleistung eines reibungslosen Ablaufs.
• Koordination der Logistik und Unterstützung des Teams für ein nahtloses Erlebnis.

Skills

Kundenservice

Kommunikationsfähigkeiten

Zeitmanagement

Problemlösungsfähigkeiten

Interesse an den kanadischen Rockies

Öffentliches Sprechen

Job description

You daily pursuit will involve delivering an exceptional guest experience through warm, proactive engagement and effective communication, while ensuring smooth operations and logistical coordination. We expect our Host team to maintain a positive, authentic presence, prioritizing guest comfort and safety, and supporting team efforts to create a seamless, enjoyable experience, through staying informed, organized, and representing Brewster Sightseeing professionally in all interactions.

What will your compensation be?

The starting wage for this position is $17.00 per hour.

When does this adventure begin?

This job is posted as part of our seasonal hiring for Spring / Summer, 2025, with start dates in April (plus a limited intake in June).

What perks can you expect?

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

• Engage with guests warmly, fostering meaningful interactions, answering questions, and introducing sightseeing stops.
• Manage tour logistics, timing, and communication effectively, coordinating closely with drivers, as well as transportation and attraction teams.
• Maintain a genuine, positive demeanor; build rapport with drivers to ensure a cohesive and enjoyable guest experience.
• Communicate proactively with both guests and drivers to ensure everyone is informed, comfortable, and well-supported.
• Facilitate smooth off-board and on-board experiences, including guest check-ins, refreshments, and support during excursions, plus providing some interpretive commentary, as required.
• Provide structured and general information to guests, resolving any tour or experience-related issues.
• Stay updated on Pursuit’s attractions and local events to share relevant insights.
• Ensure areas are organized and stocked, completing necessary reports and feedback.
• Prioritize safety and support transportation duties as needed, including ticketing, luggage handling, and guest meet-and-greets.
• Represent Pursuit professionally, upholding all policies and core values in interactions with clients, guests, and colleagues.

What skills and experience do you need for this job?

• Strong customer service skills with keen attention to detail.
• Effective communication; proficiency in a secondary language is an asset.
• Ability to adapt quickly in fast-paced, team-oriented environments.
• Solid foundation in basic math and literacy skills.
• Strong time management, prioritization, and multi-tasking abilities.
• Skilled in problem-solving with a proactive, initiative-driven approach.
• A genuine interest in and knowledge of (or a willingness to learn about) the Canadian Rockies.
• Accountable, self-motivated, and able to work independently.
• Experience interacting with diverse backgrounds and generations.
• Public speaking experience, Class 4 driver’s license, and first aid qualifications are assets.
• Physical demands include frequent hand use, repetitive actions, prolonged sitting / standing, bending, twisting, outdoor work, and lifting / pushing / pulling up to 50 lbs.
• Required to spend at least one night per week in Jasper (accommodation provided).

What will your work environment be like?

• Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
• Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
• Independent. You’ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required.

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!