Side x Side Wilderness Guide

Gibbons; Whistler; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading adventure company in Whistler as a Side x Side Wilderness Guide. You'll provide thrilling outdoor experiences while ensuring guest safety and satisfaction. Ideal candidates are adaptable, customer-focused, and enjoy working in dynamic environments. This role offers competitive wages and various team perks.

Benefits

50% off F&B across Gibbons Venues

25% off at The Adara

20% off The Spa at Whistler

3rd party perks at local businesses

Company events

Qualifications

• Experience in outdoor activities or adventure tourism is an asset.
• Must maintain a valid driver's license.

Responsibilities

• Check in with dispatch for daily information and equipment readiness.
• Prepare for tours by inspecting all equipment.
• Welcome guests and ensure a positive tour experience.

Skills

Customer Service

Communication

Adaptability

Teamwork

Education

80-hour First Aid Certification

Job description

The Role:

Out at Cougar Mountain, The Adventure Group (TAG) specializes in providing thrilling outdoor adventures in the stunning landscapes of Whistler. From ziplining to snowmobiling and off-road excursions, we offer unforgettable experiences tailored to adventure-seekers and nature enthusiasts, prioritizing safety and satisfaction throughout.

The Side x Side (SxS) Wilderness Guide provides a safe, fun, and spectacular experience for our guests. Safety is the main priority and is the foundation of all decisions made while guiding. The expectation is that our guides present themselves in a professional manner, positively representing The Adventure Group (TAG) and adapting to the diverse needs of each group.

Responsibilities:

• Start each shift by checking in with dispatch for daily information, ensuring uniform and equipment readiness.
• Thoroughly prepare for tours, inspecting all equipment, including avalanche/fire gear and helmets.
• Welcome guests warmly at Cougar, setting a positive tone for a fun and safe tour, and providing necessary information.
• Ensure every guest has everything needed for tour - adequate clothing and equipment. Be aware of any signs of weather-related issues or risks.
• Follow established safety, radio, and operating protocols.
• Escalate issues, concerns, or problems to the supervisor or dispatch in a timely manner.
• Pay attention to details, such as keeping the site clean, and assisting guests and staff.
• Check staff communication channels regularly for updates and information.
• Contribute to TAG's dynamic team by assisting other team members and departments as needed.

Requirements:

• Previous experience working in customer service.
• Previous experience working in outdoor activities and/or adventure tourism an asset.
• Maintain a valid, minimum 80-hour first-aid certification (i.e. Occupational First Aid – level III; Outdoor Emergency Care – level III, or Wilderness First-Aid).
• Valid Driver’s License.
• Be physically fit: able to lift up to 30lbs, be outdoors and on feet for majority of day
• Positive, supportive, and respectful attitude – with both guests and team members.
• Flexible and adaptable – every day is different; every tour is different.
• Flexible to diverse working hours – early mornings, evenings, and weekends.
• Proven ability to communicate clearly.

Wage and Team Perks:

• $21 + hourly wage based on experience and qualifications.
• 50% off F&B across our Gibbons Venues.
• 50% off for Team Members and 20% off for friends and family with The Adventure Group.
• 25% off for Team Members and 20% off for friends and family at The Adara.
• 20% off The Spa at Whistler.
• 3rd party perks at a variety of local businesses.
• Company events!