Showroom Consultant / Admin Support

EMCO Corporation; Kamloops; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading wholesale distributor as a Showroom Consultant in Kamloops, where you'll provide expert product selection assistance and design advice. You'll ensure customer satisfaction while achieving sales targets and building strong relationships with industry professionals. Enjoy growth potential, competitive salary, and a supportive work environment.

Benefits

Great mentors and on-the-job training

Growth potential with competitive salary

Benefits and profit sharing

Participation in pension plan

Work-life balance and flexible hours

Qualifications

• Minimum 2 years of experience in customer service or sales.
• Valid driver’s license with a clean driver’s abstract.

Responsibilities

• Assist customers in product selection and closing sales.
• Develop relationships with designers and builders.
• Meet monthly sales and profit targets.

Skills

Customer Service

Communication

Project Management

Relationship Building

Education

Grade 12 diploma

College and/or University degree

Tools

Microsoft Office

Job description

As a Showroom Consultant / Admin Support, you will provide expert product selection assistance and design advice to our customers. You will ensure the highest levels of customer satisfaction to meet or exceed sales and gross profit targets while increasing profit-sharing.

Additional duties will include :

1. Assist showroom customers in assessing their needs, directing their product selections, and closing the sale.
2. Develop and build strong relationships with designers, home builders, and architects to grow profitable sales.
3. Provide customers with quick, reliable quotes and accurate delivery dates.
4. Meet or exceed monthly product-specific sales and gross profit targets.
5. Enter orders and quotes in the system, expedite purchases, and maintain proactive communication with customers.
6. Investigate and resolve customer issues; address short payments and returns promptly to exceed customer expectations and benefit the Profit Centre.
7. Maintain product literature to ensure most current information is available to customers.
8. Drive showroom sales through promotions and maintaining display materials.
9. Understand and follow all safety regulations at customer locations and the Profit Centre.
10. Perform other tasks as requested by the Profit Centre Manager.
11. Handle invoicing and file daily sales records.
12. Manage Cash Desk responsibilities, including posting payments and rectifying EOD debit/Visa machine issues.

Qualifications

1. Grade 12 diploma or equivalent; College and/or University degree is an asset.
2. A minimum of 2 years of experience in customer service or sales; plumbing, kitchen, or bathroom showroom sales preferred.
3. Valid driver’s license with a clean driver’s abstract.
4. Ability to gain comprehensive knowledge of products on display and suggest appropriate products to customers.
5. Knowledge of kitchen and bath design trends.
6. Proficient in Microsoft Office software.
7. Outstanding customer service and verbal communication skills.
8. Excellent relationship-building skills with customers, vendors, and teammates.
9. Able to identify customer needs, provide solutions, and close sales.
10. Possess excellent project management skills.
11. Able to learn and operate the software system used for processing orders.
12. Basic understanding of entry-level accounting is an asset.

Preferred Skills :

• Previous experience with or knowledge of products sold in plumbing, kitchen, or bathroom showrooms.

Additional Information

Why Join Our Team?

EMCO Corporation is one of Canada's largest wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer opportunities for growth and development and a culture that supports your career every step of the way!

In addition, we will offer you :

• Great mentors and on-the-job training.
• Growth potential with a competitive salary, benefits, and profit sharing.
• A career with a solid, stable company with strong values.
• Participation in our pension plan with employer contributions.
• Work-life balance and flexible hours.