Showroom Consultant

BioPoint, Inc.; Kingston; On-site; CAD 45,000 - 52,000; Full time

Job summary

BioPoint, Inc., a leading company in plumbing products, seeks a Showroom Consultant. The successful candidate will enhance customer satisfaction through expert advice and strong relationships with builders and designers while achieving sales targets. This role offers ongoing training and is committed to employee development and innovation.

Benefits

Great mentors and on-the-job training

Growth potential with competitive salary and benefits

Participation in employer-contributed pension plan

Work-life balance and flex time

Qualifications

• Minimum 2 years in retail sales required.
• Interest in home design trends preferred.
• Skills in customer needs identification and sales closing.

Responsibilities

• Assist customers with product selection and design advice.
• Maintain customer relationships to drive sales.
• Provide quick and accurate quotes and order processing.

Skills

Customer service

Communication

Relationship building

Project management

Education

Grade 12 diploma

College and/or University degree

Tools

Microsoft Office

Job description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide high-quality, cutting-edge products that support residential, commercial, and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners at a local level, making a difference within our business by striving for innovation and providing excellence in customer service.

The Ensuite and Emco Kingston provide a fun, fast-paced, and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As a teammate, you will have the opportunity to enhance your skills through ongoing training. You will also have the chance to be innovative, try new ideas, and collaborate with passionate colleagues from diverse backgrounds and experiences. We are a team of enthusiastic individuals dedicated to meeting and exceeding the needs of our customers while contributing to the growth of our business within the local community of Kingston.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer numerous opportunities for you to grow and develop in your career, alongside a culture that prides itself on supporting you every step of the way.

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

Job Description

As a Showroom Consultant, you will assist customers with expert product selection and provide design advice. Your goal is to ensure the highest levels of customer satisfaction, enabling us to meet or exceed sales and gross profit targets while maximizing profit-sharing.

Additional duties will include:

• Assist showroom customers in assessing their needs, directing their product selections, and closing the sale
• Develop and build strong relationships with designers, home builders and architects to grow profitable sales
• Provide customers with quick, reliable quotes and accurate delivery dates
• Enter orders and quotes in the system, expedite purchases while maintaining proactive communication with customers
• Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customers’ expectations and benefits of the Profit Centre
• Stay informed about industry trends and competitor offerings to provide informed recommendations to customers
• Maintain product literature to ensure the most current information is available to customers
• Drive showroom sales through promotions and maintain display materials
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
• Maintain a growth mindset and collaborate with team members to achieve overall business growth objectives
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• Positive attitude and results-oriented mindset
• A minimum of 2 years of experience in retail sales within a service-oriented environment is required.
• An interest in trends related to home design, particularly in kitchen and bathroom design.
• Outstanding verbal and written communication skills
• Exceptional customer service skills, with the ability to identify customer needs, provide solutions, and close sales
• Excellent relationship-building skills with customers, vendors, and teammates
• Possess excellent project management skills
• Skilled in Microsoft Office applications and capable of learning and using the relevant software system for processing orders
• Previous experience with or knowledge of products sold in plumbing, kitchen, or bathroom showrooms is an asset, but not required

Other Skills:

• Previous experience with or knowledge of products sold in the plumbing, kitchen, or bathroom showrooms is not required

Additional Information

Salary Range - $45,000 + Profit Sharing

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.