Shopper Insights Client Lead

dunnhumby; Toronto; On-site; CAD 75,000 - 105,000; Full time

Job summary

A leading technology company is looking for a Shopper Insights Client Lead in Toronto to enhance customer experiences and drive results for a top retail client. This role demands strong client-facing skills, a Bachelor’s degree, and relevant experience in retail. You will leverage customer insights to implement impactful recommendations, ensuring a customer-first approach throughout your engagements.

Benefits

Flexible working hours

Birthday off

Qualifications

• 3-4 years relevant CPG, Merchants or Retail experience.
• Experience with SHOP/Shelf Review.
• Skilled storytelling and relationship building.

Responsibilities

• Own and develop a client plan that delivers recognizable value.
• Champion implementation of Customer/Shopper First practices.
• Translate strategy into tangible recommendations and actions.

Skills

Client facing

Knowledge of customer insights

Stakeholder management

Consultative selling

Education

Bachelor's degree in a relevant subject

Tools

Category management

Assortment analytics

Customer insight analytics

Job description

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Dunnhumby is seeking a Shopper Insights Client Lead who expects more from their career. You will be a trusted advisor for a new engagement with a top retailer in Canada, working with both the merchants and the CPGs utilizing our industry leading insight tools. You will be a subject matter expert guiding clients on building robust customer insights derived from our data platform, you will own and develop a client plan that delivers recognizable value, client satisfaction and return on investment. Your objective will be to passionately champion the implementation of Customer/Shopper First practices; translating strategy into tangible recommendations and actions that improve the shopping experience, and in turn grow dunnhumby’s impact on sustainable growth at this national retailer.

As a member of our consulting team,to excel in this position, we seek individuals who demonstrate commitment, collaboration, attention to detail, skilled storytelling, and an enthusiasm for relationship building.

What we expect from you

• Mobility to be based in the Greater Toronto Area
• Bachelorsdegree in a relevant subject
• 3-4 years relevant CPG, Merchants or Retail experience
• Client facing or stakeholder management experience
• Knowledge of customer insights and consultative approach to selling
• Experience with the SHOP/Shelf Review, Category management: assortment analytics, customer insight analytics

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

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Global Diversity and Inclusion Questions

At dunnhumby, we utilise our diversity of thought as our competitive edge .

We are proud of our diversity and committed to making dunnhumby an even more inclusive place to work that we can be proud of.

Our diversity and inclusion work is designed tocultivate a culture of belonging,where every dunnhumbian feels safe to bring their whole self to work, where everyone is welcome and we practice what we preach.

We have a full D&I strategy to implement this long-term behaviour change; in addition, we have five employee-led network groups to support colleagues in the areas of gender, sexual orientation, multiculturalism, mental health and wellbeing, and family.