Shop Manager I

U-Haul International, Inc.; Calgary; On-site; CAD 85,000 - 105,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick days

Gym Reimbursement Program

Deferred profit-sharing plan

You Matter Program (EAP)

Wellness Programs

Discounts on Apple products

Job summary

U-Haul International, Inc. seeks a capable Shop Operations Manager to lead a rental equipment repair shop workforce. You will oversee preventive maintenance, repairs, and safety inspections, ensuring all equipment meets quality standards before rental.

You will manage inventory, coordinate training, and supervise staff to achieve budget targets and operational efficiency. The role emphasizes leadership, cost control, and adherence to U-Haul policies while facilitating safe, reliable service for

Qualifications

• Leadership and people management experience.
• Budgeting and cost control responsibilities.
• Safety certification and compliance knowledge.

Responsibilities

• Direct shop personnel in maintenance and repairs.
• Ensure equipment passes safety inspections before rental release.
• Manage parts inventory and procurement within budgets.
• Oversee training and development of shop staff via training programs.
• Direct sublet vendors for specialized work as needed.
• Maintain high standards of workmanship and customer satisfaction.

Skills

Leadership

Budgeting

Safety procedures

Team management

Quality control

Job description

Under the direction of the Marketing Company President, profitably direct shop personnel.

Engaged in the operation of a rental equipment repair shop, normally consisting of six to 15 repair shop personnel who perform preventive maintenance and repair on U-Haul trucks and trailers. Be on budget through compliance with the operating standards within each Key Result Area (KRA). Direct shop personnel in the performance of major preventive maintenance services on the rotation truck fleet and direct shop personnel in the performance of standard preventive maintenance (PM) services on the rotation and one-way truck fleet. Direct repair of trailer, support rental items and general rental items as required. Direct parts-inventory management, including establishing minimums and maximums for accurate inventory control. Maintain ongoing educational training through the Joint Efforts in Training (JET) Program and participation in the other U-Haul provided training programs for shop personnel. Perform truck and trailer repairs commensurate with personnel capability and the facility, to include engine, transmission, drive train and van body repairs, and manage sublet vendors for specialized work such as collision damage. Responsible for ensuring that U-Haul rental equipment passes as a minimum standard, a Safety Certification Inspection before being released into rental service. Responsible for all aspects of personnel administration including hiring, promoting, evaluating performance, training and disciplining shop personnel up to and including termination.

Qualifications:

• Must be able to safely operate a motor vehicle
• Understand the concept of productionizing and be able to implement it
• Develop specialization of labor and use qualification matrix with shop staff.
• Be familiar with warranty procedures and guidelines and be goal oriented.
• Must be familiar with U-Haul Product Standards.
• Follow repair campaigns and special programs exactly; maintain quotas and/or goals.
• Ensure that equipment repair is within published repair limits or obtain authorizations from the U-Haul Technical Center for any repairs that will exceed published repair limits prior to beginning such repairs.
• Ensure that all equipment is repaired with economy and effectiveness (E&E) and in accordance with established monthly repair budgets. Ensure that all Company funds are promptly remitted to U-Haul International according to established policies.
• Ensure quality and total serviceability of repaired products for customer satisfaction.
• Must perform safety certifications to ensure quality of work completed
• Be familiar with U-Haul financial guidelines pertaining to profit and loss concepts, profit sharing and related matters.
• Consult with the MCP and U-Haul Technical Center for guidance in interpreting Company policies and programs and for direction regarding upgrading the shop’s capabilities according to repair requirements in the area served.
• Comply with all U-Haul programs, policies and procedures; encourage participation of all shop personnel in all U-Haul supported training programs including both Ford and GMC training classes and the Joint Efforts in Training )JET) Program to enhance or upgrade mechanical skills.
• Team Members are expected to willingly lend assistance in additional areas as necessary, following the directives and guidance of their supervisor.
• Must be 18 or older
• Paid holidays, vacation, and sick days, if eligible
• Gym Reimbursement Program, if eligible
• Opportunities for advancement
• Valuable on-the-job training
• Deferred profit-sharing plan, if eligible
• You Matter Program (EAP)
• Wellness Programs
• Discounts on Apple products, Dell computers, hotels, and more

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes, or chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, such as long periods both indoors and outdoors while remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.