Shop Foreman - Agriculture - Olds

Brandt Group of Companies; Olds; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in agricultural equipment is seeking a Shop Foreman for its Olds, AB branch. The role encompasses supervising the Service Department, ensuring quality standards, and providing technical guidance to staff. Ideal candidates will possess strong technical skills and prior supervisory experience in a mechanics or similar environment.

Qualifications

• Must have technical expertise in equipment repair and maintenance.
• Experience in a supervisory role preferred.
• Strong customer service and communication skills required.

Responsibilities

• Supervise the Service Department to meet quality and productivity standards.
• Direct technician activities and assist in diagnostics.
• Coordinate training and safety meetings for the team.

Skills

Technical expertise

Supervision

Customer service

Communication

Education

Certification in relevant field or equivalent experience

Job description

Our Olds, AB branch is looking for an exceptional individual to join our service department as a Shop Foreman for our John Deere - agriculture dealership.

The Shop Foreman is responsible for the effective supervision of the Service Department to ensure that quality standards and productivity requirements are met in accordance with Service Optimization standards. The individual acts as the Service Manager when the Manager is away from the dealership and provides quotes and estimates to customers as required, reviews work orders with customers, directs closing of work orders, and collects payment for work orders or directs Service Administrative staff to collect payment as appropriate.

Duties & Responsibilities

1. Assists with the assignment of jobs and work orders to Service Department employees according to their skills and knowledge.
2. Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs. Reviews repair orders for accuracy and completeness, and stays informed of the progress on all jobs.
3. Acts as a point-of-contact for technicians on equipment repair inquiries and updates.
4. Directs and assists in the diagnosis of machine problems of technicians and apprentices.
5. Inspects and repairs all special tools. Recommends new tooling as required.
6. Advises Service Manager or Service Location Manager of all customer complaints.
7. Coordinates and schedules all in-house technician training.
8. Assists the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings.
9. Supports Service Advisors by responding to technical questions from customers.
10. Demonstrates proper and safe workplace processes and operation of equipment.
11. Maintains good housekeeping discipline for a clean and safe working environment.
12. May fill the Service Manager or Service Location Manager role in their absence.
13. May arrange for and participate in re-conditioning of used equipment and set-up of new equipment.
14. May approve the release of equipment for delivery to the customer.
15. May assist in providing performance feedback and disciplinary recommendations for service technicians and staff to the Service Manager or Service Location Manager.
16. Bills approximately 50% of available time.
17. Other duties as assigned.