Shop Foreman - Agriculture - Brooks

Brandt Group of Companies; Brooks; On-site; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Learning opportunities

Advancement opportunities

Benefits coverage

Retirement savings

Job summary

Brandt Group of Companies in Brooks, AB is seeking a Shop Foreman for our John Deere Agriculture dealership. You will supervise the Service Department, provide quotes, review work orders, and coach technicians to meet productivity standards.

You will act as Service Manager in their absence, manage safety, tooling, and performance feedback, while ensuring excellent customer service and efficient operations across the shop.

Qualifications

• 3+ years’ experience as a Service Technician, Journeyman certification preferred.
• Experience diagnosing hydraulic and electrical issues on agricultural equipment preferred.
• Familiar with John Deere Agriculture and competitive products.
• Forklift license preferred.
• Ability to lead and coach others.
• Proficient with standard desktop applications (MS Office, internet).
• Strong negotiation, conflict resolution, decision-making and delegation skills.

Responsibilities

• Oversee assignment of jobs and work orders to Service Department staff based on skills.
• Review repair orders for accuracy and progress with customers.
• Act as point of contact for technicians on equipment repair inquiries.
• Direct diagnosis and troubleshooting of machine problems with technicians and apprentices.
• Inspect and approve special tools and recommend new tooling.
• Coordinate and schedule in-house technician training and quarterly safety meetings.
• Support Service Advisors by responding to technical questions from customers.
• Ensure safe workplace practices and maintain clean, organized work areas.

Skills

Leadership

Negotiation

Decision making

Communication

Delegation

Financial acumen

Education

Journeyman certification

Tools

Microsoft Office

Internet proficiency

Job description

Our Brooks, AB branch is looking for an exceptional individual with a strong Agriculture background to join our service department as a Shop Foreman for our John Deere Agriculture dealership.

The Foreman is responsible for the effective supervision of the Service Department to ensure that quality standards and productivity requirements are met in accordance with Service Optimization standards. The individual acts as the Service Manager when the Manager is away from the dealership and provide quotes and estimates to customers as required, review work orders with customers, directs closing of work orders and collects payment for work orders or directs Service Administrative staff to collect payment as appropriate.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Assists with the assignment of jobs and work orders to Service Department employees according to their skills and knowledge
• Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs. May review repair orders for accuracy and completeness, and stays informed of the progress on all jobs
• Acts as a point of contact for technicians on equipment repair inquiries and updates
• Directs and assists in the diagnosis of machine problems of technicians and apprentices
• Inspects and repairs all special tools. Recommends new tooling as required
• Advises Service Manager or Service Location Manager of all customer complaints
• Coordinates and schedules all in-house technician training
• Assists the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings
• Supports Service Advisors by responding to technical questions from customers
• Demonstrates proper and safe workplace processes and operation of equipment
• Maintains good housekeeping discipline for a clean and safe working environment
• May fill the Service Manager or Service Location Manager role in their absence
• May arrange for and participate in re-conditioning of used equipment and set-up of new equipment
• May approve the release of equipment for delivery to the customer
• May assist in providing performance feedback and disciplinary recommendations for service technicians and staff to the Service Manager or Service Location Manager
• Bills approximately 50% of available time
• Other duties as assigned

What We Look For

• 3+ years’ experience as a Service Technician, Journeyman certification preferred
• Experience in diagnosing hydraulic and electrical issues on agricultural equipment preferred
• Familiar with company (John Deere Agriculture) and competitive products
• Forklift license preferred
• Ability to lead and coach others
• Ability to use standard desktop applications such as Microsoft Office and internet functions
• Excellent negotiation/conflict resolution, decision-making, and delegation skills
• Strong decision-making skills
• Ability to write and speak effectively to individuals and groups
• Basic understanding of financial principles related to service department operations

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.