Shipping and Receiving Clerk

Starkey Hearing; Mississauga; On-site; CAD 38,000 - 48,000; Full time

Job summary

A company specializing in hearing solutions is hiring a Shipping and Receiving Clerk. You will be responsible for managing the shipping and receiving of hearing aid orders, ensuring accuracy and timely processing. Ideal candidates will have a high school diploma, experience in logistics, and strong communication skills. This role offers a dynamic work environment requiring manual dexterity and the ability to lift up to 25 lbs.

Qualifications

• 1 year of experience shipping/receiving (logistics) preferred.
• Training: 2-3 months required.

Responsibilities

• Ensure timely receiving and shipping of products.
• Sort and open incoming mail/courier shipments.
• Process warranty services and invoicing orders.
• Maintain proper packaging to avoid damages.

Skills

Good communication skills verbal and written

Excellent manual dexterity

Ability to lift up to 25 lbs

Education

High School degree or equivalent

Tools

MS Office

Job description

Overview

Starkey is hiring a Shipping and Receiving Clerk. The Shipping and Receiving Clerk is responsible for the timely receiving and shipping of all courier packages, mail, and other products coming and leaving Starkey Canada; while ensuring all items are received and shipped according to documented procedures.

Job Responsibilities

• Ensure that hearing aid orders are received and shipped from and to customers according to specifications and in a timely manner.
• Set-up work area. This includes putting all packaging product and all related accessories in designated areas, making boxes, preparing new packaging for department and other departments when necessary, and bringing “Attention To/Rush” boxes to various departments.
• Sort and open incoming mail/courier shipments, (hearing aids) for processing to be placed in correct boxes, type the order entry information into the computer, and forward to the appropriate departments depending on the type of order enter.
• Verify serial numbers on hearing aids, and verify products being received and shipping out are correct to what is on the paperwork.
• Handle accounts receivable mail (cheques, cash, and money orders) sent in as payment for orders, repairs and/or service rend.
• Process warranty services. This is to include folding invoices, stuffing envelopes preparing them for shipment.
• Perform data entry (dispatch orders) to input customer specified requirements and information, account numbers, invoice numbers, repair action and dealer complaints.
• Sort the outgoing orders, packing necessary accessories in with orders, such as batteries, manuals, cleaning tools, matching invoices to correct orders, boxing, folding documents, printing couriers’ waybills and shrink wrapping the orders and/or mailers.
• Obtain warranty card from machine (when applicable) to include the order.
• Invoicing orders/dispatching orders, including scanning barcode to input information into computer system, ensuring orders are properly packaged in the boxes to avoid damages from occurring, tapping boxes shut, applying correct address labels, staging outgoing orders for appropriate courier daily pick up.
• For return shipments and/or international shipments, ensure commercial invoices are typed up correctly, enter information in computer system according to courier who is picking shipment up, ensure all customs documentation is correct for the country receiving the product, international invoice to be completed, and ensure product is properly packaged for destination.
• Shipping out mailers, including printing mass mailers, packaging, skidding and calling courier to have it picked up for delivery to customers.
• Participate in PQC meetings when asked and/or department meetings, be capable of taking meeting minutes when necessary and forwarding information to individual.
• Perform other duties/responsibilities as assigned.

Job Requirements

Minimum Education and Experience Requirements
Education: High School degree or equivalent required
Experience: 1 year of experience shipping/receiving (logistics), including some customs and international shipping experience is preferred
Training: 2-3 months

Knowledge / Technical Requirements

• Computer skills and working experience of MS office

Competencies, Skills & Abilities

• Good communication skills verbal and written
• Excellent manual dexterity required
• Ability to lift up to 25 lbs. required

Work Context

• Job holder will have noise and heat (from machines) in work area
• Job holder will work with bags that may be dirty and/or dust
• Job holder will sit 50% of day.
• Regular and timely attendance required, and responsiveness to reasonable job-related directives as given by the supervisor

Equipment Operation

• Standard office equipment