Shift Supervisor - Tim Hortons Trenton North ONroute

ONroute; Quinte West; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company is seeking a Shift Supervisor for their busy plazas. The role involves overseeing employee activities, ensuring smooth operations, and delivering exceptional customer service. Candidates should embody core values and have relevant experience in food service or retail. A commitment to a safe and inclusive workplace is essential.

Benefits

Overnight shift premium pay

Complimentary meals during shifts

Benefits plan including health and dental coverage

Employer-matched Registered Retirement Savings Plan

Free uniforms

Qualifications

• Previous experience in restaurants, food service, or retail is beneficial.
• Core values include Teamwork, Accountability, Agility, Innovation, Integrity, and Community Partnership.

Responsibilities

• Oversee daily employee activities and monitor productivity.
• Ensure a safe and positive work environment.
• Resolve customer complaints and ensure satisfaction.

Skills

Teamwork

Accountability

Customer Service

Job description

Shift Supervisor - Tim Hortons Trenton North ONroute

Job Description

Posted Monday, March 24, 2025, at 4:00 AM | Expired Tuesday, April 1, 2025, at 3:59 AM

Working at ONroute offers opportunities to earn and learn, flexible schedules, and a safe, inclusive work environment. You will work in busy, fast-paced plazas featuring leading brands such as Tim Hortons, Starbucks, Popeyes, Burger King, Wendy’s, Subway, New York Fries, and our retail outlet - ON Market. This unique experience is unmatched!

What we offer:

• $19.50 per hour
• Overnight shift premium pay
• Complimentary meals during shifts
• Benefits plan including health and dental coverage
• Employer-matched Registered Retirement Savings Plan
• Free uniforms
• A safe, respectful, and inclusive workplace

The job:

The primary purpose of the SHIFT SUPERVISOR is to support management by overseeing daily employee activities, monitoring productivity, ensuring responsibilities are met, and maintaining smooth business operations. The role also emphasizes delivering exceptional customer service and fostering a positive, safe work environment.

• Monitor, plan, and observe daily employee activities, coordinate breaks, and keep management informed of significant issues
• Create and maintain a safe and positive work environment free of harassment and violence
• Model company brand standards and adhere to all policies and SOPs professionally
• Complete opening, daily, and closing procedures/checklists according to company policies
• Follow cash handling policies, ensure security of cash, and void transactions as needed
• Resolve customer complaints in line with policies, prioritizing customer satisfaction
• Practice excellent food safety and sanitation standards, complying with all H&S regulations
• Manage product placement, receiving, and perform monthly inventory checks
• Provide training for new employees across different brands
• Respond to guest injuries and property damage, complete reports, and record promptly in HUB/IFM

Reliable transportation is required as our plazas are on highways 401/400, and public transit is unavailable.

Who you are matters:

Previous experience in restaurants, food service, or retail (cashier, barista, food prep, customer service, sales, or team member) is beneficial, but the most important qualities are your values and character. Our core values—Teamwork, Accountability, Agility, Innovation, Integrity, and Community Partnership—reflect the positive, customer-first culture we foster at ONroute. Our motto: “Every Customer – Every Time” guides us to be a great place to work and serve our community.

About us:

ONroute operates 23 convenient plazas along Highways 400 and 401, offering travelers fresh food, beverages, fuel, and amenities to enhance their journey. We aim to be more than just a highway stop—anticipating, meeting, and exceeding traveler needs with a dedicated, customer-focused team.

We are committed to diversity and inclusion, providing fair, equitable, and accessible opportunities for all employees and applicants. Accommodations during the application process are available upon request.

ONroute is an equal opportunity employer dedicated to a diverse, equitable, and inclusive workplace. We value diverse backgrounds and experiences, believing they make us better. All applicants are welcome, and reasonable accommodations are available for people with disabilities throughout hiring.

ONroute is recognized under the Temporary Foreign Worker Program’s Recognized Employer Pilot (REP).