Shift Supervisor - Tim Hortons C

HMSHost; Calgary; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

Meal benefits

Transportation benefits

RRSP retirement plan with companymatch

Company paid life insurance

Tuition reimbursement

Employee assistance program

Training and career growth

Referral program

Job summary

HMSHost in Calgary, Canada is seeking a Shift Supervisor to assist management in monitoring day-to-day activities of associates and ensuring high levels of customer service. You will assign responsibilities, provide directions, and help schedule coverage while upholding corporate standards and safety policies.

This non-exempt role reports to Store Manager or GM, depending on local requirements. The ideal candidate has supervisory experience, strong customer service, and is capable of lifting up

Qualifications

• High School diploma or GED required.
• Minimum 6 months supervisory/lead experience.
• Ability to read, speak and comprehend instructions and interact with customers.
• Food and beverage, cash handling and customer service experience preferred.
• Ability to bend, stand and lift up to 40 lbs.

Responsibilities

• Monitors and observes day-to-day activities of subordinates, coordinates breaks for hourly associates, and keeps management informed of area activities and problems.
• Completes opening, daily and closing procedures/checklists per policies.
• Coordinates with management for on-the-job training of new associates.
• Operates cash register and handles transactions per HMSHost policies and maintains security of cash.
• Transfers supplies between storage and work areas by hand or hand truck.
• Implements product rotation, orders product and participates in inventory counts as required.
• Resolves customer complaints in line with company policy and customer satisfaction.
• Maintains HACCP food safety practices and sanitation standards.
• Monitors safety guidelines and reports safety concerns to management.

Skills

Supervisory/lead experience

Customer service

Cash handling

Education

High School diploma or GED

Job description

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *RRSPretirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Summary:

The Shift Supervisor is responsible for assisting management in monitoring the day-to-day activities of subordinates, aiding in monitoring associate productivity, assigning responsibility for specified work and/or functional activities within the framework set by management, giving work directions, and monitoring scheduling for adequate shift coverage. This position also maintains knowledge of and monitors compliance with all corporate standards and, through leadership and example, encourages the highest level of sales and customer service performance by other associates. This position also performs all other responsibilities as directed by the business or as assigned by Management.

This is a non-exempt position and typically reports to the Store Manager or General Manager, depending on local requirements.

Essential Functions:

• Monitors and observes the day-to-day activities of subordinates, coordinates the breaks for hourly associates, and keeps management informed of area activities and any significant problems
• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Coordinates with management for on-the-job training of new associates
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Transfers supplies and equipment between storage and work areas by hand or use of a hand truck
• Implements product rotation based on product code dates in warehouse and concepts, orders product and participates in physical inventory counts as required
• Resolves customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
• Practices excellent food safety and sanitation practices and complies with HACCP standards
• Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires a High School diploma or equivalent (GED)
• Requires a minimum of 6 months supervisory/lead experience
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Food and beverage, cash handling, and customer service experience preferred
• Requires the ability to bend, twist, and stand to perform normal job functions
• Requires the ability to lift and/or move up to 40 lbs.

Frequently immerses hands in water and water diluted with chemical solutions

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Source: HMSHost