Shift Supervisor - Tim Hortons

ONroute; Port Hope; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player offers a unique opportunity for a SHIFT SUPERVISOR to thrive in a fast-paced environment. This role involves overseeing daily operations, ensuring excellent customer service, and maintaining a safe workplace. Ideal candidates will have a passion for teamwork and a commitment to excellence, embodying the company's values. With a focus on diversity and inclusion, this position provides a supportive atmosphere where every employee can contribute to exceeding traveler expectations. Join a dedicated team committed to delivering quality service every time.

Benefits

Overnight shift premium pay

Complementary meals during shifts

Benefits plan including health and dental coverage

Employer-matched Registered Retirement Savings Plan

Free uniforms

Qualifications

• Experience in food service or retail roles is beneficial.
• Values such as teamwork, accountability, and integrity are essential.

Responsibilities

• Monitor daily employee activities and ensure smooth operations.
• Resolve customer complaints and prioritize satisfaction.
• Train new employees and uphold brand standards.

Skills

Teamwork

Customer Service

Food Safety

Cash Handling

Training

Job description

845 ON-401, Port Hope, ON L1A 3W3, Canada

Job Description

Working at ONroute offers the opportunity to earn and learn in a flexible, safe, and inclusive environment. You will work in busy, fast-paced plazas featuring leading brands such as Tim Hortons, Starbucks, Popeyes, Burger King, Wendy’s, Subway, New York Fries, and our retail outlet - ON Market. This experience is unique and valuable.

What we offer:

• $19.25 per hour
• Overnight shift premium pay
• Complementary meals during shifts
• Benefits plan including health and dental coverage
• Employer-matched Registered Retirement Savings Plan
• Free uniforms
• A safe, respectful, and inclusive workplace

The job:

The SHIFT SUPERVISOR supports management by monitoring daily employee activities, ensuring productivity, responsibility, and smooth operations, while delivering excellent customer service and maintaining a positive, safe work environment.

• Monitor, plan, and oversee daily employee activities; coordinate breaks; inform management of significant issues
• Create and uphold a safe, harassment- and violence-free work environment
• Model brand standards and adhere to policies and SOPs professionally
• Complete opening, daily, and closing procedures according to policies
• Follow cash handling policies, maintain cash security, and process voids as needed
• Resolve customer complaints in line with company policy, prioritizing customer satisfaction
• Practice food safety and sanitation standards, complying with all H&S regulations
• Manage product placement and receiving, conduct monthly inventory
• Train new employees across different brands
• Respond to guest injuries and property damage, complete reports promptly

Transportation: Reliable transportation is required as plazas are located on highways 401/400; public transit may not be available.

Who you are:

Previous experience in restaurants, food service, or retail roles such as cashier, barista, food prep, or sales associate is beneficial, but more important are your values and attitude. We value teamwork, accountability, agility, innovation, integrity, and community partnership—these embody our customer-first culture at ONroute. "Every Customer – Every Time" is our commitment to excellence.

About us:

ONroute operates 23 plazas along Highways 400 and 401, providing travelers with fresh food, beverages, gas, and amenities to enhance their journey. We aim to exceed traveler expectations with a customer-obsessed team committed to excellence.

We are dedicated to diversity and inclusion, offering fair and accessible opportunities for all employees and applicants. Accommodations are available upon request during the hiring process.

ONroute is an equal opportunity employer committed to a diverse, equitable, and inclusive workplace. We value diverse backgrounds and experiences, which enrich our company and customer experience. We welcome all applicants and provide reasonable accommodations for people with disabilities during the hiring process.

ONroute is recognized under the Temporary Foreign Worker Program’s Recognized Employer Pilot (REP).