shift supervisor - Store# 79117, 318 HERRING COVE RD

Starbucks; Halifax; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Shift Supervisor, where you will lead a dynamic team and ensure exceptional customer service. This role involves assisting the store manager in daily operations, fostering a positive environment, and training new partners to deliver the renowned customer experience. You will play a vital role in maintaining store standards and creating a welcoming atmosphere for customers. If you thrive in a fast-paced environment and are passionate about leading a team, this opportunity is perfect for you!

Qualifications

• Experience in customer service within retail or restaurant settings.
• Ability to effectively communicate and direct team members.

Responsibilities

• Assist store manager in executing operations during shifts.
• Deliver legendary customer service and maintain store standards.
• Train new partners and provide feedback on performance.

Skills

Customer service experience

Effective oral communication skills

Strong interpersonal skills

Ability to direct the work of others

Ability to learn quickly

Knowledge of the retail environment

Ability to work as part of a team

Job description

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Summary Of Key Responsibilities

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides feedback to store manager on partner performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
• Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.
  
  

Summary Of Experience

• Customer service experience in a retail or restaurant environment
  
  

Required Knowledge, Skills & Abilities

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team