shift supervisor - Store# 68806, 681 ALGONQUIN BLVD

Starbucks Corp.; Timmins; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading coffee company is seeking a Shift Supervisor to assist the store manager and lead the team in delivering exceptional customer service. The ideal candidate will possess customer service experience, strong interpersonal skills, and the ability to effectively communicate and work as part of a team.

Qualifications

• Customer service experience in retail or restaurant environment.
• Ability to direct others and learn quickly.

Responsibilities

• Assist store manager in executing store operations during shifts.
• Lead the team to create a positive customer service experience.
• Ensure proper cash management and adherence to policies.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Job description

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As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by deploying partners and delegating tasks to create the Starbucks Experience for our customers through legendary customer service, prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will model and act in accordance with Starbucks guiding principles and be part of a company rated as a great place to work.

Key Responsibilities

• Act with integrity, honesty, and knowledge that promote Starbucks' culture, values, and mission.
• Maintain a calm demeanor during high volume or unusual events to keep the store operating to standard and set a positive example.
• Evaluate environment and customer cues to anticipate needs.
• Communicate information to the manager for team response to create the Third Place environment during each shift.
• Assist with new partner training and provide respectful coaching.
• Provide feedback to the store manager on partner performance.
• Recognize changes in partner morale and communicate them to the manager.
• Create a positive learning environment with clear, specific, timely, and respectful coaching.
• Deliver legendary customer service, discover and respond to customer needs, and develop positive relationships with the team.
• Execute store operations during scheduled shifts, including opening and closing duties.
• Follow Starbucks operational policies, including cash handling, safety, and security procedures.
• Ensure proper cash management and follow policies.
• Follow up with baristas during shifts to ensure excellent customer service.
• Maintain regular attendance and punctuality.
• Provide quality beverages and food products adhering to standards.
• Follow health, safety, and sanitation guidelines.
• Recognize and reinforce team accomplishments and collaborate on new recognition methods.
• Utilize operational tools to achieve excellence during shifts.

Experience and Skills

• Customer service experience in retail or restaurant environment.
• Ability to direct others, learn quickly, communicate effectively, work as part of a team, and possess strong interpersonal skills.

Starbucks is an equal opportunity employer and values diversity. We encourage applicants from diverse backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with laws. We offer accommodations for applicants with disabilities. Contact us at [emailprotected] for assistance.