shift supervisor - Store# 66221, 1250 DAVIS DRIVE

Starbucks Corp.; Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Supervisor to join their team. In this role, you will help manage store operations, ensuring a legendary customer experience while maintaining a clean and welcoming environment. You'll lead a team of partners, providing guidance and support to foster a positive workplace culture. This position offers the opportunity to grow within a company known for its commitment to diversity and inclusion, making it an exciting chance to be part of a dynamic team focused on excellence in service and operations.

Qualifications

• Experience in customer service within retail or restaurant environments.
• Strong communication and interpersonal skills essential for team dynamics.

Responsibilities

• Assist store manager in executing operations and provide legendary customer service.
• Train new partners and provide feedback on performance.

Skills

Customer service experience

Effective communication skills

Interpersonal skills

Ability to direct others’ work

Ability to work as part of a team

Knowledge of retail environment

Quick learner

Job description

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As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will model and act in accordance with Starbucks guiding principles and be part of a company that is consistently rated as a great place to work.

Summary Of Key Responsibilities

• Act with integrity, honesty, and knowledge to promote the culture, values, and mission of Starbucks.
• Maintain a calm demeanor during high volume or unusual events to keep the store operating to standard and set a positive example for the team.
• Evaluate the environment and customers to anticipate needs.
• Communicate information to the manager to respond appropriately and create a welcoming environment during each shift.
• Assist with new partner training, providing positive reinforcement and respectful coaching.
• Provide feedback to the store manager on partner performance during shifts.
• Recognize changes in partner morale and communicate them to the manager.
• Provide clear, timely, and respectful coaching to partners to ensure operational excellence and improve performance.
• Deliver legendary customer service by acting with a customer-first attitude and connecting with customers.
• Respond to customer needs and develop positive relationships with the team.
• Execute store operations during scheduled shifts, including opening and closing duties.
• Follow Starbucks policies for cash handling, safety, and security.
• Ensure proper cash management practices are followed.
• Follow up with baristas to ensure delivery of excellent customer service.
• Maintain attendance and punctuality.
• Provide quality beverages, food, and products adhering to standards.
• Follow health, safety, and sanitation guidelines.
• Recognize individual and team accomplishments and collaborate with the manager on recognition methods.
• Use operational tools to achieve excellence during the shift.

Summary Of Experience

• Customer service experience in retail or restaurant environments.

Required Knowledge, Skills & Abilities

• Ability to direct others’ work
• Quick learner
• Effective communication skills
• Knowledge of retail environment
• Strong interpersonal skills
• Ability to work as part of a team

Starbucks and its brands are equal opportunity employers. We value diversity and inclusion, encouraging applicants from all backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with laws. We are committed to reasonable accommodations for applicants with disabilities. For assistance, contact us at [e-mail].