shift supervisor - Store# 61361, 160 HIGHWAY 20 EAST

Starbucks Corp.; Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Shift Supervisor, where you will lead a dynamic team and create an exceptional experience for customers. In this role, you will assist in managing store operations, ensuring high-quality service, and fostering a positive work environment. Your leadership will help maintain the store's standards and promote a culture of excellence. This is an exciting opportunity to grow within a company recognized for its commitment to diversity and inclusion, making a real impact on the community and your team.

Qualifications

• Experience in customer service within retail or restaurant settings.
• Ability to lead a team and adapt quickly to changing situations.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Deliver excellent customer service and maintain a positive team environment.

Skills

Customer Service

Leadership

Communication

Teamwork

Job description

Join to apply for the shift supervisor - Store# 61361, 160 HIGHWAY 20 EAST role at Starbucks

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by delegating tasks and creating the Starbucks Experience for our customers through legendary customer service, quality beverages, and a clean, welcoming environment. You will model Starbucks' guiding principles and be part of a company recognized as a great place to work.

Key Responsibilities

1. Act with integrity, honesty, and promote Starbucks' culture, values, and mission.
2. Maintain composure during high volume or unusual events, setting a positive example for the team.
3. Evaluate environment and customer cues to anticipate needs.
4. Communicate effectively with the store manager to ensure a positive environment.
5. Assist with training new partners and provide constructive feedback.
6. Contribute to a positive team environment and recognize team achievements.
7. Deliver excellent customer service, responding to customer needs and building relationships.
8. Organize opening and closing duties as assigned.
9. Follow operational policies, including cash handling, safety, and sanitation guidelines.
10. Ensure proper cash management practices are followed.
11. Maintain regular attendance and punctuality.
12. Ensure the delivery of quality beverages and products adhering to standards.
13. Recognize and reinforce team accomplishments.
14. Use operational tools to achieve excellence during shifts.

Experience and Skills

• Customer service experience in retail or restaurant environments.
• Ability to lead and learn quickly.
• Effective communication and interpersonal skills.
• Teamwork orientation.

Starbucks is an equal opportunity employer and values diversity. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities, to apply.