shift supervisor - Store# 59371, 105 CARADOC STREET SOUTH

Starbucks; Strathroy; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Shift Supervisor, where you'll lead a team to create an exceptional customer experience. In this dynamic role, you'll assist in managing store operations, promote a positive work culture, and ensure high standards of service and product quality. With a commitment to inclusivity and diversity, this innovative firm offers a supportive environment where your leadership skills can shine. If you're passionate about customer service and team collaboration, this position is a perfect opportunity to grow your career.

Qualifications

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others effectively.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deliver legendary customer service and maintain store standards.

Skills

Customer service experience

Leadership

Effective communication

Interpersonal skills

Team collaboration

Job description

Shift Supervisor - Store# 59371, 105 Caradoc Street South

Join us to apply for the Shift Supervisor - Store# 59371, 105 Caradoc Street South role at Starbucks.

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will model and act in accordance with Starbucks guiding principles, and be part of a company that is consistently rated as a great place to work.

Key Responsibilities

• Promote the culture, values, and mission of Starbucks with integrity and honesty.
• Maintain composure during high volume or unusual events to ensure store standards and set a positive example.
• Evaluate environment and customer cues to anticipate needs.
• Communicate information to the manager for team response to create a welcoming environment during each shift.
• Assist with new partner training, providing positive reinforcement and respectful coaching.
• Provide feedback on partner performance during shifts.
• Recognize changes in partner morale and communicate them to the store manager.
• Provide clear, timely coaching to partners to ensure operational excellence.
• Deliver legendary customer service by acting with a customer-first attitude and connecting with customers.
• Develop positive relationships with team members, understanding their motivations and concerns.
• Organize opening and closing duties as assigned.
• Follow Starbucks policies for cash handling, safety, and security.
• Ensure proper cash management practices are followed.
• Follow up with baristas during shifts to ensure excellent service.
• Maintain regular attendance and punctuality.
• Consistently provide quality beverages, food, and products according to standards.
• Adhere to health, safety, and sanitation guidelines.
• Recognize and reinforce team achievements using organizational tools.
• Utilize operational tools to achieve shift excellence.

Experience & Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of retail environment and strong interpersonal skills.
• Ability to work collaboratively as part of a team.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from diverse backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Reasonable accommodations are available for applicants with disabilities; please contact us at [e-mail].