shift supervisor - Store# 58575, 4 MONOGRAM PLACE

Starbucks Corp.; Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to enhance store operations and lead a dedicated team. In this role, you will ensure the delivery of exceptional customer service while maintaining a clean and inviting environment. You'll be responsible for training partners, managing store duties, and promoting a positive team culture. This position is perfect for individuals who thrive in dynamic settings and are passionate about creating memorable customer experiences. Join a company recognized for its commitment to diversity and inclusion, where your contributions will be valued and celebrated.

Qualifications

• Experience in customer service within retail or restaurant settings.
• Ability to lead a team and adapt quickly to changes.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Lead a team and ensure excellent customer service.
• Organize opening and closing duties and follow operational policies.

Skills

Customer service experience

Leadership skills

Effective communication

Interpersonal skills

Teamwork

Job description

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As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead a team, delegate tasks, and ensure the delivery of the Starbucks Experience through excellent customer service, quality beverages, and maintaining a clean environment. You will model Starbucks' guiding principles and be part of a company known for being a great place to work.

Key Responsibilities

• Act with integrity, honesty, and promote Starbucks’ culture and values.
• Maintain composure during high volume or unusual events to keep the store running smoothly.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the team and store management.
• Assist with partner training and provide performance feedback.
• Create a positive team environment and recognize partner achievements.
• Provide legendary customer service and respond to customer needs.
• Develop positive relationships with team members.
• Organize opening and closing duties and follow operational policies.
• Ensure cash handling and safety procedures are followed.
• Maintain attendance and punctuality.
• Ensure quality of beverages and food products.
• Follow health, safety, and sanitation guidelines.
• Recognize and reinforce team accomplishments.
• Use operational tools to achieve excellence during shifts.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and learn quickly.
• Effective communication and interpersonal skills.
• Ability to work well in a team.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Reasonable accommodations are available for applicants with disabilities; contact us at [e-mail].