shift supervisor - Store# 58014, 644 GARRISON ROAD

Starbucks; Fort Erie; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Shift Supervisor, where you will lead a team to create a welcoming atmosphere and deliver exceptional customer service. This role involves overseeing daily operations, training new staff, and fostering a positive work environment. With a focus on teamwork and integrity, you will play a vital role in maintaining high standards and ensuring customer satisfaction. This is an exciting opportunity to grow within a company that values its employees and promotes a culture of respect and inclusivity.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others and learn quickly.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deliver legendary customer service and maintain a clean store environment.
• Train new partners and provide coaching for operational excellence.

Skills

Customer Service

Team Leadership

Effective Communication

Interpersonal Skills

Adaptability

Education

High School Diploma

Job description

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles, and you’ll be part of a company that is consistently rated as a great place to work, with people who love what they do.

Summary Of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by evaluating environment and customers for cues.
• Communicates information to the manager to respond as necessary and create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and providing respectful coaching.
• Provides feedback to the store manager on partner performance during shift.
• Contributes to a positive team environment by recognizing changes in partner morale and communicating them to the store manager.
• Creates a positive learning environment through clear, specific, timely, and respectful coaching to partners on shift, ensuring operational excellence and performance improvement.
• Delivers legendary customer service by acting with a customer-first attitude and connecting with customers.
• Discovers and responds to customer needs.
• Develops positive relationships with the shift team by understanding individual motivations and concerns.
• Executes store operations during scheduled shifts, including opening and closing duties.
• Follows Starbucks operational policies and procedures, including cash handling and safety protocols.
• Ensures proper cash management practices are followed by the shift team.
• Coordinates with baristas during the shift to ensure excellent customer service.
• Maintains regular and punctual attendance.
• Provides quality beverages, whole beans, and food products, adhering to recipe and presentation standards.
• Follows health, safety, and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments using organizational tools and collaboration with the store manager.
• Utilizes operational tools to achieve excellence during the shift.

Summary Of Experience

• Customer service experience in a retail or restaurant environment.

Required Knowledge, Skills & Abilities

• Ability to direct the work of others.
• Ability to learn quickly.
• Effective oral communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Ability to work as part of a team.

Starbucks and its brands are equal opportunity employers, committed to creating a diverse and welcoming workplace. We encourage applicants of all backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. We are also committed to providing reasonable accommodations for applicants with disabilities. For assistance or accommodations, please email us at [e-mail].