shift supervisor - Store# 56976, HEARTLAND TOWN CENTRE

Starbucks; Mississauga; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Shift Supervisor, der die Verantwortung für die Geschäftsabläufe während der Schichten übernimmt. In dieser Rolle werden Sie das Team führen, außergewöhnlichen Kundenservice bieten und eine positive Arbeitsumgebung schaffen. Ihre Fähigkeiten in der Kundenbetreuung und Teamführung werden entscheidend sein, um die hohen Standards des Unternehmens aufrechtzuerhalten. Wenn Sie leidenschaftlich daran interessiert sind, ein motiviertes Team zu leiten und eine großartige Kundenerfahrung zu bieten, ist diese Position ideal für Sie.

Qualifications

• Erfahrung im Kundenservice in Einzelhandels- oder Restaurantumgebungen.
• Fähigkeit, andere zu führen und zu leiten.

Responsibilities

• Leiten des Teams und Sicherstellen eines positiven Kundenservice.
• Verantwortung für die Geschäftsabläufe während der Schichten.

Skills

Kundenservice

Führungskompetenz

Kommunikationsfähigkeiten

Teamarbeit

Education

Erfahrung im Einzelhandel oder Gastgewerbe

Job description

Shift Supervisor - Store# 56976, HEARTLAND TOWN CENTRE

Join us to apply for the Shift Supervisor - Store# 56976, HEARTLAND TOWN CENTRE role at Starbucks.

Overview

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by delegating tasks and creating the Starbucks Experience through legendary customer service, quality beverages, and maintaining a clean, welcoming store environment. This role involves modeling Starbucks' guiding principles and being part of a company recognized as a great place to work.

Key Responsibilities

• Promote the culture, values, and mission of Starbucks with integrity and honesty.
• Maintain composure during high volume or unusual events to ensure store standards and set a positive example.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the team and manager to foster a positive store atmosphere.
• Assist in training new partners and provide constructive feedback.
• Contribute to a positive team environment by recognizing performance and morale issues.
• Provide coaching to partners to ensure operational excellence.
• Deliver exceptional customer service and respond to customer needs.
• Build positive relationships with team members, understanding individual motivations and concerns.
• Manage store operations during shifts, including opening and closing duties.
• Follow Starbucks policies on cash handling, safety, and security.
• Ensure proper cash management and adherence to register policies.
• Maintain regular attendance and punctuality.
• Ensure quality standards for beverages, food, and products are met.
• Follow health, safety, and sanitation guidelines.
• Recognize and reinforce team accomplishments, collaborating with the store manager on recognition strategies.
• Use operational tools effectively to achieve shift goals.

Experience & Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of retail environment and strong interpersonal skills.
• Teamwork orientation.

Additional Information

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from diverse backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Reasonable accommodations are available for applicants with disabilities; contact us at [e-mail].