shift supervisor - Store# 56174, LANSDOWNE MALL

Starbucks Corp.; Kamloops; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Shift Supervisor to enhance store operations and deliver exceptional customer service. In this role, you'll lead a dedicated team, ensuring a smooth workflow while fostering a positive environment. Your ability to communicate effectively and manage tasks will be crucial in maintaining high standards and creating memorable experiences for customers. Join a company that values diversity and inclusion, where your contributions will be recognized and appreciated. This is a fantastic opportunity to grow your career in a supportive and dynamic setting.

Qualifications

• Experience in customer service within retail or restaurant settings.
• Ability to lead and train team members effectively.

Responsibilities

• Assist in executing store operations and leading the team during shifts.
• Deliver legendary customer service and maintain a clean environment.
• Train new partners and provide feedback on performance.

Skills

Customer service experience

Leadership skills

Effective communication

Interpersonal skills

Teamwork

Job description

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As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team, delegate tasks, and create the Starbucks Experience by providing legendary customer service, maintaining a clean environment, and acting in accordance with Starbucks guiding principles. You’ll be part of a company rated as a great place to work, where people love what they do.

Key Responsibilities

1. Act with integrity, honesty, and knowledge to promote Starbucks' culture, values, and mission.
2. Maintain a calm demeanor during high volume or unusual events to keep store operations smooth and set a positive example.
3. Evaluate environment and customer cues to anticipate needs.
4. Communicate with the manager to respond effectively and create a welcoming environment during each shift.
5. Assist in training new partners and provide respectful coaching.
6. Provide feedback on partner performance to the store manager.
7. Recognize and communicate changes in partner morale or performance to foster a positive team environment.
8. Provide clear coaching to ensure operational excellence and improve partner performance.
9. Deliver legendary customer service by acting with a customer-first attitude and engaging with customers.
10. Respond to customer needs and develop positive relationships with the team.
11. Manage store operations during shifts, including opening and closing duties.
12. Follow operational policies, including cash handling and safety procedures.
13. Ensure proper cash management and follow all cash register policies.
14. Coordinate with baristas to ensure excellent customer service.
15. Maintain regular attendance and punctuality.
16. Consistently provide quality beverages, food, and products following standards.
17. Adhere to health, safety, and sanitation guidelines.
18. Recognize team accomplishments and collaborate on new recognition methods.
19. Use operational tools to achieve excellence during shifts.

Experience

• Customer service experience in retail or restaurant environments.

Knowledge, Skills & Abilities

• Ability to lead others and learn quickly.
• Effective communication and interpersonal skills.
• Ability to work as part of a team.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with laws. We provide accommodations for applicants with disabilities; contact us at [e-mail].