shift supervisor - Store# 55459, YONGE and LITTLE

Starbucks Corp.; Barrie; On-site; CAD 35,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Shift Supervisor, where you will lead a dynamic team to create an exceptional customer experience. In this role, you'll assist in store operations, train new partners, and ensure that every customer receives legendary service. With a focus on maintaining a positive work environment and adhering to operational standards, you will play a crucial role in fostering a culture of excellence. If you are passionate about customer service and enjoy leading others, this is the perfect opportunity to make a meaningful impact in a vibrant setting.

Qualifications

• Experience in customer service within retail or restaurant settings.
• Ability to lead and direct a team effectively.

Responsibilities

• Assist the store manager in executing operations during shifts.
• Deliver legendary customer service and maintain store standards.
• Train new partners and provide feedback on performance.

Skills

Customer service experience

Leadership skills

Effective communication

Interpersonal skills

Job description

Shift Supervisor - Store# 55459, YONGE and LITTLE

Join us to apply for the Shift Supervisor - Store# 55459, YONGE and LITTLE role at Starbucks.

Position Overview

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by deploying partners and delegating tasks to create the Starbucks Experience for our customers, providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will model and act in accordance with Starbucks' guiding principles, and be part of a company recognized as a great place to work.

Key Responsibilities

• Act with integrity, honesty, and knowledge that promote Starbucks' culture, values, and mission.
• Maintain a calm demeanor during high volume or unusual events to keep the store operating to standard and set a positive example.
• Evaluate the environment and customer cues to anticipate needs.
• Communicate vital information to the manager for team response and create a welcoming environment during each shift.
• Assist with new partner training, providing positive reinforcement and respectful coaching.
• Provide feedback on partner performance during shifts.
• Recognize and communicate changes in partner morale and performance to the store manager.
• Create a positive learning environment with clear, timely, and respectful coaching to ensure operational excellence.
• Deliver legendary customer service, acting with a customer-first attitude and engaging with customers.
• Respond to customer needs and develop positive relationships with team members.
• Organize opening and closing duties and follow Starbucks' operational policies, including cash handling and safety procedures.
• Ensure proper cash management and follow all cash register policies.
• Oversee the delivery of quality beverages and food products, adhering to recipe and presentation standards.
• Maintain health, safety, and sanitation guidelines.
• Recognize and reinforce individual and team accomplishments.
• Utilize operational tools to achieve excellence during shifts.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Strong interpersonal skills and team-oriented mindset.

Additional Information

Starbucks is an equal opportunity employer that values diversity and inclusion. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. We offer accommodations for applicants with disabilities; contact us at [e-mail].