shift supervisor - Store# 55383, CONESTOGA MALL INDIGO

Starbucks Corp.; Waterloo; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to enhance store operations and foster a positive team environment. In this role, you will lead a dedicated team, ensuring exceptional customer experiences while maintaining operational excellence. Your leadership will guide the team in delivering quality beverages and food, all while adhering to health and safety guidelines. This is a fantastic opportunity to grow within a company that values diversity and inclusivity, providing a supportive workplace where your contributions matter. If you thrive in a fast-paced environment and are passionate about customer service, this position is perfect for you.

Qualifications

• Experience in retail or restaurant settings is essential.
• Ability to lead and direct team members effectively.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Lead the team and ensure delivery of excellent customer service.
• Manage store operations, including opening and closing duties.

Skills

Customer service experience

Leadership skills

Effective communication

Interpersonal skills

Team collaboration

Job description

Shift Supervisor - Store# 55383, CONESTOGA MALL INDIGO

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Position Overview

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team, delegate tasks, and ensure the delivery of the Starbucks Experience through excellent customer service, quality beverages, and a clean, welcoming environment. You will model Starbucks' guiding principles and be part of a company recognized as a great place to work.

Key Responsibilities

• Act with integrity, honesty, and promote Starbucks' culture, values, and mission.
• Maintain composure during high volume or unusual events to ensure smooth store operations and set a positive example.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the team and store management.
• Assist in training new partners, providing positive reinforcement and respectful coaching.
• Provide feedback on partner performance to the store manager.
• Contribute to a positive team environment and address morale or performance issues.
• Create a positive learning environment with respectful coaching and feedback.
• Deliver legendary customer service, respond to customer needs, and develop positive relationships.
• Manage store operations, including opening and closing duties.
• Follow operational policies, including cash handling and safety procedures.
• Ensure proper cash management and adherence to policies.
• Maintain regular attendance and punctuality.
• Consistently provide quality beverages and food, adhering to standards.
• Follow health, safety, and sanitation guidelines.
• Recognize and reinforce team accomplishments and utilize operational tools for excellence.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of retail environment and strong interpersonal skills.
• Ability to work collaboratively as part of a team.

Starbucks values diversity and is an equal opportunity employer. We encourage applicants from diverse backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Reasonable accommodations are available for applicants with disabilities; contact us at [e-mail].

Additional Details

• Seniority Level: Mid-Senior Level
• Employment Type: Full-time
• Job Function: Sales and Business Development
• Industry: Retail