shift supervisor - Store# 54658, LESLIE AND STACKHOUSE

Starbucks Corp.; Newmarket; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Shift Supervisor, where you will support daily operations and lead a team to deliver exceptional customer experiences. This role offers the chance to develop leadership skills while ensuring a welcoming environment for both customers and staff. If you have a passion for service and thrive in a dynamic setting, this position is perfect for you. Be part of a workplace that values diversity and inclusion, and where your contributions make a significant impact.

Qualifications

• Experience in customer service within retail or restaurant settings.
• Ability to lead, direct, and communicate effectively.

Responsibilities

• Support store manager in executing operations during shifts.
• Deliver exceptional customer service and maintain store standards.
• Assist in training new partners and provide performance feedback.

Skills

Customer service experience

Leadership skills

Effective communication

Interpersonal skills

Job description

Shift Supervisor - Store# 54658, Leslie and Stackhouse

Join us as a Shift Supervisor at Starbucks in Store# 54658, Leslie and Stackhouse. Be among the first 25 applicants and get AI-powered advice on this role and more.

As a Starbucks Shift Supervisor, you will support the store manager in executing store operations during scheduled shifts. You will lead the team to deliver the Starbucks Experience by providing exceptional customer service, maintaining quality beverages and products, and ensuring a clean, welcoming environment. You will model Starbucks' guiding principles and be part of a company recognized as a great place to work.

Key Responsibilities

• Act with integrity, honesty, and knowledge to promote Starbucks' culture, values, and mission.
• Maintain composure during high volume or unusual events to ensure smooth store operations and set a positive example.
• Evaluate the environment and customer cues to anticipate needs.
• Communicate effectively with the manager to respond to store needs and create a welcoming 'Third Place' environment.
• Assist with training new partners, providing positive reinforcement and respectful coaching.
• Provide feedback on partner performance during shifts.
• Recognize changes in partner morale and communicate them to the store manager.
• Create a positive learning environment through clear and respectful coaching.
• Deliver legendary customer service, respond to customer needs, and build positive relationships.
• Organize opening and closing duties, follow operational policies, and ensure safety and cash handling procedures are followed.
• Maintain attendance and punctuality, and ensure quality beverage and food service standards are met.
• Recognize and reinforce team accomplishments and utilize operational tools to achieve excellence.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others, learn quickly, and communicate effectively.
• Knowledge of retail environment and strong interpersonal skills.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from diverse backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Reasonable accommodations are available for applicants with disabilities—please contact us at [e-mail].