shift supervisor - Store# 54396, AVENUE & LAWRENCE

Starbucks; Golden Horseshoe; On-site; CAD 40,000 - 50,000; Full time

Job summary

Join a leading company as a Shift Supervisor, where you'll assist in managing store operations and lead a team to deliver exceptional customer service. This role involves training new partners, ensuring quality products, and promoting a positive team environment. Ideal for those with retail or restaurant experience, strong leadership skills, and a commitment to customer satisfaction.

Qualifications

• Experience in retail or restaurant settings.
• Ability to lead and direct others.

Responsibilities

• Assist store manager in executing store operations.
• Lead team to deliver exceptional customer service.
• Manage store operations during scheduled shifts.

Skills

Customer service

Leadership

Communication

Teamwork orientation

Job description

Shift Supervisor - Store# 54396, AVENUE & LAWRENCE

Join us as a Shift Supervisor at Starbucks in Store# 54396, AVENUE & LAWRENCE.

Position Overview

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team to deliver the Starbucks Experience by providing exceptional customer service, ensuring quality beverages and products, and maintaining a clean, welcoming store environment. You will model Starbucks' guiding principles and be part of a company recognized as a great place to work.

Key Responsibilities

• Promote the culture, values, and mission of Starbucks with integrity and honesty.
• Maintain composure during high volume or unusual events to ensure smooth store operations.
• Evaluate customer and store needs proactively.
• Communicate effectively with the team and support store management.
• Assist in training new partners and providing performance feedback.
• Create a positive team environment and recognize team achievements.
• Deliver legendary customer service and respond to customer needs.
• Develop positive relationships with team members, understanding their motivations and concerns.
• Manage store operations during scheduled shifts, including opening and closing duties.
• Follow operational policies, including cash handling, safety, and sanitation guidelines.
• Ensure proper cash management and register policies are adhered to.
• Maintain consistent attendance and punctuality.
• Provide quality beverages and food products, adhering to standards.
• Recognize and reinforce individual and team accomplishments.
• Utilize operational tools to achieve excellence during shifts.

Experience & Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of retail environment and strong interpersonal skills.
• Teamwork orientation.

Additional Information

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. We consider qualified applicants with criminal histories in accordance with applicable laws. For accommodations, contact us at [emailprotected] .

• Seniority Level : Mid-Senior level
• Employment Type : Full-time
• Job Function : Sales and Business Development
• Industry : Retail

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Shift Supervisor • Golden Horseshoe, ON, Canada