shift supervisor - Store# 54361, 10 SPRING HILL DRIVE

Starbucks Corp.; Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Shift Supervisor, where you will lead a dynamic team in delivering exceptional customer experiences. This role emphasizes the importance of creating a welcoming environment while ensuring operational excellence. You will be responsible for training new partners, managing store operations, and fostering a positive team culture. If you are passionate about customer service and enjoy working in a collaborative environment, this is the perfect opportunity for you to shine and grow in your career.

Qualifications

• Experience in customer service within retail or restaurant settings.
• Ability to lead and direct a team effectively.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Deliver legendary customer service by building connections with customers.
• Manage store operations, including opening and closing duties.

Skills

Customer service

Leadership

Effective communication

Team collaboration

Interpersonal skills

Job description

Shift Supervisor - Store# 54361, 10 Spring Hill Drive

Be among the first 25 applicants one week ago.

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead a team by deploying partners and delegating tasks to create the Starbucks Experience for our customers through legendary customer service, prompt service, quality beverages and products, and maintaining a clean, comfortable store environment. You will model and act in accordance with Starbucks guiding principles, contributing to a company consistently rated as a great place to work where employees love what they do.

Summary of Key Responsibilities

1. Act with integrity, honesty, and knowledge that promote Starbucks' culture, values, and mission.
2. Maintain a calm demeanor during high volume or unusual events to keep store operations standard and set a positive example for the team.
3. Evaluate environment and customer cues to anticipate needs.
4. Communicate information to the manager to respond appropriately and create a welcoming 'Third Place' environment during each shift.
5. Assist with new partner training, providing positive reinforcement and respectful coaching.
6. Provide feedback on partner performance to the store manager during shifts.
7. Recognize and communicate changes in partner morale or performance to foster a positive team environment.
8. Offer clear, specific, and respectful coaching to partners to ensure operational excellence and performance improvement.
9. Deliver legendary customer service by acting with a customer-first attitude and building connections.
10. Identify and respond to customer needs effectively.
11. Develop positive relationships with team members, understanding their motivations and concerns.
12. Manage store operations during scheduled shifts, including opening and closing duties.
13. Follow Starbucks policies and procedures for cash handling, safety, and security.
14. Ensure proper cash management practices are followed by the team.
15. Follow up with baristas to ensure excellent customer service is delivered.
16. Maintain regular attendance and punctuality.
17. Consistently provide quality beverages, food, and whole beans according to standards.
18. Adhere to health, safety, and sanitation guidelines.
19. Recognize and reinforce individual and team accomplishments using organizational tools and collaborate with the manager on new recognition methods.
20. Use operational tools effectively to achieve shift excellence.

Summary of Experience

• Customer service experience in retail or restaurant environments.

Required Knowledge, Skills & Abilities

• Ability to lead and direct others.
• Quick learner.
• Effective oral communication skills.
• Knowledge of retail environment.
• Strong interpersonal skills.
• Ability to work collaboratively as part of a team.

Starbucks is an equal opportunity employer. We are committed to diversity and inclusion, encouraging applicants from all backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. We provide accommodations for applicants with disabilities; contact us at [e-mail].