shift supervisor - Store# 53702, 218 HENRY STREET

Starbucks Corp.; Brantford; On-site; CAD 35,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Shift Supervisor, der das Team leitet und die Betriebsabläufe während der Schichten unterstützt. In dieser Rolle sind Sie verantwortlich für die Förderung einer positiven Teamkultur und die Sicherstellung eines erstklassigen Kundenservice. Sie werden die Möglichkeit haben, Ihre Führungsfähigkeiten zu entwickeln und Teil eines dynamischen Teams zu sein, das sich der Bereitstellung einer außergewöhnlichen Erfahrung für die Kunden widmet. Wenn Sie leidenschaftlich daran interessiert sind, in einem schnelllebigen Umfeld zu arbeiten und eine bedeutende Rolle im Team zu spielen, ist diese Position genau das Richtige für Sie.

Qualifications

• Erfahrung im Kundenservice in Einzelhandels- oder Restaurantumgebungen.
• Fähigkeit, schnell zu lernen und zu führen.

Responsibilities

• Leiten des Teams und Delegieren von Aufgaben während der Schichten.
• Sicherstellen der Lieferung der Starbucks-Erfahrung durch hervorragenden Kundenservice.

Skills

Kundenservice-Erfahrung

Fähigkeit zu führen

Kommunikationsfähigkeiten

Teamarbeit

Job description

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As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team, delegate tasks, and ensure the delivery of the Starbucks Experience through excellent customer service, quality beverages, and maintaining a clean store environment. You will model Starbucks' guiding principles and be part of a company recognized as a great place to work.

Key Responsibilities

• Act with integrity and promote Starbucks' culture, values, and mission.
• Maintain composure during high volume or unusual events, setting a positive example.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the manager to create a welcoming environment.
• Assist with training new partners, providing positive reinforcement and coaching.
• Provide feedback on partner performance during shifts.
• Recognize and communicate partner morale and performance issues to the store manager.
• Provide clear coaching to partners to ensure operational excellence.
• Deliver legendary customer service with a customer-first attitude.
• Develop positive relationships with team members, understanding their motivations and concerns.
• Organize opening and closing duties and follow operational policies.
• Ensure safety, security, and proper cash handling during shifts.
• Maintain attendance and punctuality.
• Consistently deliver quality beverages and food, adhering to standards.
• Follow health, safety, and sanitation guidelines.
• Recognize and reinforce team accomplishments.
• Utilize operational tools to achieve shift excellence.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and learn quickly.
• Effective communication and interpersonal skills.
• Ability to work collaboratively in a team environment.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from diverse backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Reasonable accommodations are available for applicants with disabilities; contact us at [e-mail].