shift supervisor - Store# 51132, 949 Futures Gates

Starbucks Corp.; Ontario; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to enhance store operations and customer service. In this dynamic role, you will lead a team, ensuring a welcoming environment while delivering legendary service. Your leadership will be crucial in training new partners and maintaining high standards of quality and safety. If you're passionate about creating memorable experiences and thrive in a fast-paced environment, this opportunity is perfect for you. Join a company that values diversity and inclusion, and be a part of a team that loves what they do.

Qualifications

• Experience in customer service within retail or restaurant settings.
• Ability to lead and direct a team effectively.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Lead the team to create an exceptional customer experience.

Skills

Customer service experience

Leadership skills

Effective communication

Knowledge of retail environment

Interpersonal skills

Job description

Join to apply for the shift supervisor - Store# 51132, 949 Futures Gates role at Starbucks

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team to create the Starbucks Experience for customers by providing legendary customer service, ensuring prompt service, and maintaining a clean and welcoming store environment. You will model and act in accordance with Starbucks guiding principles, contributing to a positive workplace where people love what they do.

Key Responsibilities

• Act with integrity, honesty, and knowledge that promote Starbucks' culture, values, and mission.
• Maintain composure during high volume or unusual events to keep store operations running smoothly and set a positive example for the team.
• Evaluate the environment and customer cues to anticipate needs.
• Communicate effectively with the store team and manager to ensure a positive store atmosphere.
• Support new partner training and provide respectful coaching to enhance performance.
• Provide feedback to the store manager on partner performance.
• Recognize and communicate changes in partner morale or performance to the manager.
• Create a positive learning environment through clear and respectful coaching.
• Deliver exceptional customer service by acting with a customer-first attitude and engaging with customers.
• Respond to customer needs and develop positive relationships with the team.
• Manage store operations during scheduled shifts, including opening and closing duties.
• Follow Starbucks policies on cash handling, safety, and security to ensure partner safety.
• Adhere to cash management policies and ensure proper practices are followed.
• Coordinate with baristas to ensure excellent customer service.
• Maintain consistent attendance and punctuality.
• Ensure the quality of beverages, food, and products by following standards.
• Follow health, safety, and sanitation guidelines.
• Recognize team accomplishments and collaborate on new methods of recognition.
• Utilize operational tools to achieve shift excellence.

Experience & Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of retail environment.
• Strong interpersonal skills and teamwork ability.

Starbucks is an equal opportunity employer, committed to diversity and inclusion. We encourage applicants from diverse backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. We provide reasonable accommodations for applicants with disabilities. For assistance, contact [e-mail].