shift supervisor - Store# 50879, Highway 15 & Rose Abbey Drive

Starbucks Corp.; Ontario; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to enhance store operations and customer experience. In this dynamic role, you will lead a dedicated team, ensuring exceptional service and quality products while fostering a welcoming environment. Your leadership will be pivotal in training new partners and maintaining operational excellence. Join a company that values integrity and teamwork, where your contributions will be recognized and celebrated. If you are passionate about customer service and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Experience in customer service within retail or restaurant settings.
• Ability to lead and direct team members effectively.

Responsibilities

• Assist the store manager in executing operations during shifts.
• Deliver exceptional customer service and maintain store standards.

Skills

Customer service experience

Leadership skills

Effective communication

Interpersonal skills

Teamwork-oriented attitude

Job description

Join to apply for the shift supervisor - Store# 50879, Highway 15 & Rose Abbey Drive role at Starbucks

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by deploying partners and delegating tasks to create the Starbucks Experience through legendary customer service, quality beverages and products, and maintaining a clean, welcoming store environment. You will model and act according to Starbucks guiding principles, and be part of a company recognized as a great place to work.

Key Responsibilities

• Promote Starbucks' culture, values, and mission with integrity and honesty.
• Maintain composure during busy or unusual events to ensure standard operations and set a positive example.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the team to foster a welcoming 'Third Place' environment.
• Support new partner training and provide respectful coaching.
• Offer feedback on partner performance during shifts.
• Recognize and communicate team morale and performance issues to the store manager.
• Provide clear, respectful coaching to partners for operational excellence and performance improvement.
• Deliver exceptional customer service by acting with a customer-first attitude.
• Identify and respond to customer needs.
• Build positive relationships with team members, understanding their motivations and concerns.
• Manage store operations during scheduled shifts, including opening and closing duties.
• Adhere to Starbucks policies on cash handling, safety, and security.
• Follow cash management policies and ensure proper practices.
• Monitor shift team to ensure excellent customer service.
• Maintain consistent attendance and punctuality.
• Ensure quality beverages, food, and products are provided according to standards.
• Follow health, safety, and sanitation guidelines.
• Recognize and reinforce team accomplishments, collaborating on new recognition methods.
• Use operational tools to achieve shift excellence.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of retail environment and strong interpersonal skills.
• Teamwork-oriented attitude.

Starbucks is an equal opportunity employer committed to diversity and inclusion, encouraging applicants from all backgrounds including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with laws. Reasonable accommodations are available for applicants with disabilities via email at [e-mail].